Supervisor, Client Services

Real Chemistry

. Partner with strategy on overall plan development and own tactical recommendations across omnichannel, CRM, MarTech, creative, and digital workstreams .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in omnichannel strategy, CRM, and MarTech, with strong financial acumen and the ability to lead tactical planning and client presentations. Proven experience in managing teams, overseeing quality assurance, and delivering campaign analytics.

Highest-signal resume keywords

Omnichannel StrategyDigital MarketingRFP Process ManagementFinancial AcumenTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign AnalyticsQuality AssuranceBudget OversightVendor ReconciliationTactical Planning

Soft Skills

Excellent CommunicationProactive MindsetSolutions-OrientedWorkflow ManagementPriority Setting

Tools & Technologies

WorkfrontAsanaDigital Marketing PlatformsMeasurement ToolsReporting Tools

Industry Keywords

Client ServicesHealthcarePharmaRegulated IndustryCustomer Experience

About the role

Key responsibilities & impact

Partner with strategy on overall plan development and own tactical recommendations across omnichannel, CRM, MarTech, creative, and digital workstreams
Lead the RFP process, evaluate vendor proposals, and contribute to negotiations with publisher and technology partners
Coordinate measurement and tracking implementation with delivery and technology partners
Improve operational processes across the pod
Serve as the key day-to-day client contact
Facilitate client status meetings and present omnichannel and integrated recommendations
Deliver campaign analytics directly to clients
Maintain proactive client communication
Supervise workflow and deadlines across Associate through Senior Manager-level colleagues
Lead internal team syncs and manage pod priorities
Oversee quality assurance, campaign analysis, and performance against plan
Conduct QA of ad placements and their financial accuracy
Monitor financial performance, campaign authorizations, and vendor reconciliation
Lead internal training, provide feedback, and contribute to performance evaluations
Mentor the planning bench and assist in hiring new team members
Identify, resolve, or escalate issues and deliver industry-informed POVs

Requirements

What you’ll need

6–8 years of experience in digital marketing, client services, omnichannel strategy, or a related agency environment
Demonstrated expertise across omnichannel, CRM, MarTech, and customer experience
Ability to lead tactical planning and present recommendations confidently to clients
Experience leading RFP processes, evaluating vendor proposals, and contributing to negotiations
Experience supervising and developing junior to mid-level team members
Strong workflow management, quality assurance, and priority-setting skills
Strong financial acumen, including budget oversight, campaign authorizations, and reconciliation processes
Excellent written, verbal, and presentation skills
Experience with project management tools such as Workfront and Asana
Experience with digital marketing platforms, measurement, and reporting tools
Proactive, solutions-oriented mindset with ability to deliver POVs grounded in industry knowledge
Experience assisting in hiring and onboarding new team members is a plus
Healthcare, pharma, or regulated industry experience is a plus

Benefits

Comp & perks

Generous holiday and paid time off
Options for private medical, dental, and vision plans
Support in saving for the future
Mental wellness coaching and support
Access to more than 13,000 online classes with LinkedIn Learning
Free snacks in offices
Hybrid and remote flexibility where appropriate
Collaboration, culture-building, learning, and team connection opportunities throughout the year