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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Account Management, focusing on upselling, cross-selling, and customer retention strategies. Proven ability to lead teams, develop proposals, and manage CRM systems to drive revenue growth.
Highest-signal resume keywords
B2B Account ManagementUpselling And Cross-SellingCustomer Retention StrategiesTeam LeadershipCRM Systems Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NegotiationProposal DevelopmentRevenue Metrics AnalysisCustomer Needs AssessmentPipeline Management
Soft Skills
Clear CommunicationProactive Issue EscalationStrategic Advising
Industry Keywords
Professional ServicesAgency EnvironmentAccount PlansCustomer ReviewsRevenue Opportunities
About the role
Key responsibilities & impact- Own backend revenue from existing customers
- Develop strategies for upsells, cross-sells, and contract renewals
- Identify additional customer needs, develop suitable proposals, and lead negotiations through to close
- Analyze customer goals and past performance in strategic customer meetings
- Derive concrete recommendations for the next phase of the partnership
- Build and further develop the account management team
- Establish processes for account plans, regular customer reviews, and CRM follow-up of revenue opportunities
- Manage the existing-customer pipeline and monitor backend revenue, upsell/cross-sell wins, renewal rates, and churn rates
- Work closely with the founders, Sales, and Operations teams to ensure successful customer handovers and delivery of additional services
- Align goals and priorities with the Founder
Requirements
What you’ll need- Proven experience in B2B account management or sales, ideally in an agency or professional services environment
- Demonstrated success in expanding existing customer relationships, including closing upsells and cross-sells and driving long-term customer retention
- Leadership experience or hands-on experience building a team and developing employees
- Ability to advise customers strategically, understand their needs, and translate recommendations into compelling proposals
- Experience with negotiations and closing deals
- Structured approach to working with CRM systems, pipelines, and revenue metrics
- Clear communication, proactive escalation of issues, and willingness to take on the role full-time
Benefits
Comp & perks- Profit-sharing
- 100% remote work and flexible workplace arrangements
- Full ownership of the account management function and direct collaboration with the Founder
- Professional development and training
- Permanent employment contract
- Strong performance-based compensation component