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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding and support within the Commercial HVAC/Mechanical industry, with a strong focus on process development, communication, and cross-functional collaboration to drive client engagement and adoption.
Highest-signal resume keywords
HVAC Industry FamiliarityProject ManagementClient CommunicationProcess DevelopmentTechnical Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProcess DevelopmentTechnical TrainingClient OnboardingDocumentation Creation
Soft Skills
Top-Notch CommunicationProblem SolvingCollaboration
Tools & Technologies
CRM SystemsTicketing SystemsMessaging Systems
Industry Keywords
Commercial HVACMechanical IndustryClient EngagementImplementation LifecycleFeedback Gathering
About the role
Key responsibilities & impact- Own in-person onboardings by running kickoff sessions, virtual demos, and hands-on trainings
- Build repeatable processes, including playbooks, materials, metrics, and tracking
- Gather customer feedback on-site and feed it to the Founders
- Troubleshoot adoption blockers and keep implementations on track
- Collaborate with Founders, Sales, and Engineering to surface insights, represent the client perspective, and influence the product roadmap
- Maintain the client management section of the CRM and ticketing/messaging systems
- Support inbound questions via email, live messaging, video calls, and tickets
- Create and maintain internal and client-facing documentation, workflows, FAQs, and best practices
- Develop product demos, training materials, and short tutorials
- Manage client communications, resolve support questions, and lead client onboarding engagements through the full implementation lifecycle
- Partner cross-functionally to drive client growth, engagement, and long-term adoption
Requirements
What you’ll need- 3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
- HVAC industry familiarity (required)
- Project-management chops: you thrive building processes from scratch and hitting deadlines
- Top-notch communication: you simplify technical concepts for any audience
- Willingness to travel frequently (up to 50% of each month)
- Full-time availability
- Candidates must live in the South Central US or in the Pacific timezone
Benefits
Comp & perks- Equity: meaningful grant, aligned with your background
- Benefits: medical, dental, vision
- Perks: free lunches and dinners
- Remote work arrangement