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Rebar

Technical Support Specialist – Construction Experience Required

Rebar

. Respond to inbound client questions through live messaging, tickets, and screen-share/video calls .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills and the ability to communicate technical concepts effectively to diverse audiences. Proficient in managing support workflows and improving processes while collaborating with cross-functional teams.

Highest-signal resume keywords
Troubleshooting SkillsB2B Technical SupportSupport Documentation CreationExperience With ZendeskAPIs Familiarity

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Web-Based Software TroubleshootingSupport Workflow ManagementBug DiagnosisProduct FeedbackTechnical Concept Communication
Soft Skills
Highly OrganizedResponsiveAbility To Thrive In Fast-Paced EnvironmentsCollaboration With Distributed Teams
Tools & Technologies
ZendeskIntercomHubSpotJiraLinear
Industry Keywords
ConstructionConstruction-TechHVACMechanical ContractingCustomer Use Cases

About the role

Key responsibilities & impact
  • Respond to inbound client questions through live messaging, tickets, and screen-share/video calls
  • Own issues from first response through resolution while meeting response-time, resolution-time, and CSAT SLAs
  • Manage competing tickets and timelines while maintaining support quality
  • Diagnose and replicate bugs and partner with Engineering on resolutions
  • Surface recurring issues and product gaps to inform roadmap decisions
  • Build and refine support workflows, SLAs, and tooling
  • Guide customers on workflows, best practices, and product adoption
  • Create and maintain internal and client-facing documentation, tutorials, and FAQs
  • Collaborate with Product, Engineering, and Client Success
  • Learn product workflows, customer use cases, internal tools, ticketing systems, and escalation processes
  • Independently handle inbound support tickets and resolve common issues
  • Troubleshoot complex issues and provide actionable product feedback
  • Improve support processes, tooling, and response times

Requirements

What you’ll need
  • 2+ years of experience in construction, construction-tech, or HVAC/Mechanical Contracting
  • Strong troubleshooting skills across web-based software products
  • Ability to clearly communicate technical concepts to both technical and non-technical users
  • Highly organized and responsive; able to thrive in fast-paced environments
  • Comfort working remotely while collaborating closely with a distributed team
  • Experience at an early-stage startup (bonus)
  • B2B technical support or similar customer-facing technical role (bonus)
  • Experience using support tools such as Zendesk, Intercom, HubSpot, Jira, or Linear (bonus)
  • Familiarity with APIs, integrations, or debugging tools (bonus)
  • Experience creating support documentation and training materials (bonus)

Benefits

Comp & perks
  • Meaningful equity grant aligned with your background
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Remote work