Operational Excellence Lead

Recidiviz

. Connect the organization’s long-horizon, cross-functional, and external-facing strategy with internal execution .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $135,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and the ability to synthesize complex information into clear, actionable insights. Proficient in managing performance-versus-plan processes and facilitating cross-functional collaboration to drive operational excellence.

Highest-signal resume keywords

Performance ManagementOKR ProcessesData AnalysisCross-Functional CollaborationStrategic Planning

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical SkillsData-Driven Decision MakingPerformance ManagementOKR ManagementOperational Excellence

Soft Skills

Emotional IntelligenceWritten CommunicationClarity and SimplificationComposure Under PressureConstructive Challenging

Tools & Technologies

LookerRevenue Operations SystemsDashboard Development

Industry Keywords

Product ManagementProgram ManagementPublic SectorB2G ContextsMission-Driven Organizations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Connect the organization’s long-horizon, cross-functional, and external-facing strategy with internal execution
Build the operating cadence, information flow, and forums for performance-versus-plan management
Run performance-versus-plan and OKR processes across the organization
Own core planning cycles, including calendars, templates, and cross-team dependencies
Consolidate fragmented ownership and clarify decision-making and escalation paths
Facilitate cross-functional reviews, capture action items, and enforce time-boxing
Own the Impact Monthly meeting, including the update deck, case studies, and highlights
Partner with the Director of Talent on the organization-wide communications calendar and content
Support business cases for headcount, RFP, and resourcing requests
Build analyses in tools such as Looker to diagnose core metrics
Pair with leaders on strategic challenges and diagnose skills, structure, or hiring gaps
Inform performance management and promotions with impact data
Maintain the critical-path portfolio across funded and unfunded work
Improve operational excellence templates, tools, and processes
Help define and implement a revenue operations system
Help evaluate AI and tooling ROI
Define requirements for measuring cloud and personnel costs by state and partner on dashboard development

Requirements

What you’ll need

A senior operator, likely from a product management, product operations or program management background
Strong analytical skills and comfort with data; able to pull analysis from tools like Looker and build data-driven cases
High emotional intelligence when working with senior, strong-willed leaders
Excellent synthesis and written communication skills
Bias toward clarity and simplification
Comfortable constructively challenging partners and leaders
Steady under pressure and strong composure
Comfortable operating with significant seniority and scope from day one
Experience in government, public-sector, or B2G contexts, or with mission-driven and nonprofit organizations
Experience running OKR or performance-versus-plan processes at scale