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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B customer relationships, driving account growth, and delivering high-quality solutions aligned with commercial and sustainability objectives. Proficient in stakeholder management, contract negotiations, and performance monitoring to achieve KPIs.
Highest-signal resume keywords
Account ManagementB2B Relationship ManagementCommercial NegotiationStakeholder ManagementSustainability Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningPerformance ReportingContract RenewalsKPI MonitoringBusiness Reviews
Soft Skills
CommunicationPresentationNegotiationOrganizational SkillsProactive Problem Solving
Industry Keywords
Waste ManagementEnvironmental ServicesFacilities ManagementCommercial PerformanceSustainability
About the role
Key responsibilities & impact- Manage and develop relationships with key customer accounts
- Drive account retention, growth, and commercial performance
- Prepare and deliver account plans, business reviews, and performance reports
- Lead contract renewals, variations, and commercial negotiations
- Identify opportunities to expand services within existing accounts
- Monitor service performance and ensure agreed KPIs are achieved
- Collaborate with operational, finance, sustainability, and commercial teams
- Support customers with waste reduction, recycling, and sustainability initiatives
- Keep up to date with industry trends and legislation to provide insight and guidance to customers
- Serve as the primary point of contact for a portfolio of corporate clients
- Deliver high-quality solutions supporting commercial objectives and sustainability goals
Requirements
What you’ll need- Previous experience in an Account Manager, Corporate Account Manager, or similar customer facing role
- Proven track record of managing and growing B2B customer relationships
- Strong commercial awareness and ability to drive profitable account growth
- Excellent relationship building and stakeholder management skills
- Strong communication, presentation, and negotiation abilities
- Proactive, organised, and solutions-focused approach
- Experience within waste management, environmental services, facilities management, or a related industry would be advantageous
Benefits
Comp & perks- Pension scheme
- Length of service rewards
- Referral bonuses
- MyPerks platform
- Cycle to Work scheme
- Gym membership discounts
- Skip hire discounts
- Flu jabs
- Eyecare vouchers
- Employee Assistance Programme
- Confidential counselling
- MyPerks Wellbeing Centre
- Access to trained Mental Health First Aiders
- Enhanced maternity/paternity leave
- Birthday off
- Holiday trading scheme
- Volunteer days
- Collaboration with local charities
- 23 days holiday initially, rising to 25 days after 2 years
- Holiday buy/sell options
- Regular “My Voice” surveys and follow-up check-ins