Patient Access Specialist – Telecom

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. Answer incoming telephone calls to the clinic, identify caller needs, and route calls to the proper department .

Posted 11/2/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication and triage processes, with a strong understanding of medical terminology and adherence to HIPAA regulations. Capable of providing excellent customer service while managing multiple tasks in a fast-paced medical office environment.

Highest-signal resume keywords

Medical Office ExperienceTeleNurse Intake DutiesEHR ProficiencyEffective Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsMedical TerminologyPatient RegistrationTriage System KnowledgeEmergency Call Routing

Soft Skills

Deductive ReasoningAbility to Work Under PressureExcellent AttendanceInterpersonal Communication

Tools & Technologies

EHR SystemsComputer Software Programs

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient Service StandardsIncident ReportingOSHA TrainingSpringfield Clinic Policies

About the role

Key responsibilities & impact

Answer incoming telephone calls to the clinic, identify caller needs, and route calls to the proper department
Demonstrate knowledge of the organization, department locations, satellite locations, and operating hours for more than 350 providers
Perform overhead paging and maintain communication between personnel and departments during emergencies or code situations
Provide 24-hour answering service to clinic providers, administration, IT, facilities management, and other departments and offices
Change on-call assignments and enter exceptions
Perform research for management
Perform TeleNurse Intake duties, including identifying patients requesting TeleNurse services, locating patients in the EHR and triage system, verifying patient information, and updating or registering patients in the EHR
Route emergency calls to the office nurse or TeleNurse according to emergency procedures
Adhere to patient service standards and appropriate workflow processes
Report workflow problems or complaints to the Manager
Comply with Springfield Clinic incident reporting policies and procedures
Provide excellent customer service and follow Springfield Clinic’s Code of Conduct and Ethics Standards
Perform other assigned duties

Requirements

What you’ll need

High School graduate or GED required
Minimum of one (1) year of medical office and/or phone experience preferred
Required to reside within a 40 mile radius of Springfield, IL
Proficient and accurate typing skills required
Knowledge of medical terminology preferred
Deductive reasoning
Ability to work under pressure with accuracy
Excellent attendance in previous work environment
Intermediate computer skills and knowledge of computer software programs
Effective verbal, written and interpersonal communication skills
Adherence to HIPAA requirements
OSHA and Springfield Clinic training and accomplishments as required per policy

Benefits

Comp & perks

Comprehensive benefits are offered; details provided at https://www.springfieldclinic.com/benefits
Rotating weekends
36 hours per week (0.90 FTE)