Patient Access Specialist – TeleNurse

Recruit CRM

. Answer all incoming calls for the TeleNurse Department and direct calls appropriately .

Posted 11/2/2026part-timeRemote • Illinois • United StatesMid-LevelSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient communications and documentation within EHR and Triage systems, while adhering to compliance standards such as HIPAA and OSHA. Excels in providing customer service and maintaining workflow efficiency in a medical office environment.

Highest-signal resume keywords

EHR ManagementPatient RegistrationMedical TerminologyCustomer ServiceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsMedical Office ExperienceTriage System DocumentationPatient Information VerificationComputer Software Proficiency

Soft Skills

Effective CommunicationDeductive ReasoningAbility to Work Under PressureAttention to DetailExcellent Attendance

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Patient Service StandardsIncident ReportingOSHA ComplianceTeleNurse ServicesWorkflow Processes

About the role

Key responsibilities & impact

Answer all incoming calls for the TeleNurse Department and direct calls appropriately
Identify patients requesting TeleNurse services and locate them in the EHR and Triage system
Verify patient information, update changes, and register new patients in the EHR
Document patient requests in the Triage System
Cancel provider appointments according to provider group procedures
Assist with daily reports and quality checks
Verify incoming EHR communications and task them to the appropriate provider
Route emergency calls to the office nurse/TeleNurse according to emergency procedures
Adhere to patient service standards and departmental workflow processes
Report workflow problems and complaints to the Manager
Comply with Springfield Clinic incident reporting policies and procedures
Provide excellent customer service and follow Springfield Clinic’s Code of Conduct and Ethics Standards
Perform other assigned duties

Requirements

What you’ll need

High School graduate or GED required
A minimum of one (1) year of medical office and/or phone experience preferred
Proficient and accurate typing skills required
Knowledge of medical terminology preferred
Deductive reasoning
Ability to work under pressure with accuracy
Excellent attendance in previous work environment
Intermediate computer skills and knowledge of computer software programs
Effective verbal, written and interpersonal communication skills
Adhere to OSHA and Springfield Clinic training and accomplishments as required per policy
Ability to work in an office-type environment requiring extended periods of sitting
Must handle PHI/privacy level HIPAA1

Benefits

Comp & perks

Comprehensive benefits information provided at https://www.springfieldclinic.com/benefits