Registered Nurse – TeleNurse

Recruit CRM

. Triage incoming patient calls .

Posted 10/8/2026part-timeRemote • Illinois • United StatesMid-LevelSenior💰 $36 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in triaging patients and applying the Nursing Process effectively while providing calm and effective phone advice. Proficient in managing patient call acuity, documenting calls, and maintaining confidentiality in compliance with healthcare regulations.

Highest-signal resume keywords

RN LicenseClinical Experience in Acute CarePatient Triage and AssessmentExcellent Communication SkillsIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Nursing ProcessPatient TriageData EntryPatient Care PlansEmergency InterventionTyping SkillsCall DocumentationStatistical Data Maintenance

Soft Skills

Calm Phone AdviceInterpersonal CommunicationCustomer Service

Tools & Technologies

Windows Operating Systems

Certifications & Qualifications

Illinois RN Licensure

Industry Keywords

Acute Care SettingOSHA ComplianceIncident ReportingEmergency Room ExperienceHome Health Experience

About the role

Key responsibilities & impact

Triage incoming patient calls
Apply all phases of the Nursing Process when triaging patients
Provide calm, effective phone advice
Identify life-threatening emergencies and recommend appropriate interventions, including ambulance transportation
Conduct initial assessments and triage patients via telephone dialogue
Perform data entry and record significant caller health history
Prioritize, delegate, and manage incoming patient call acuity and assigned staff duties
Refer issues requiring physician intervention to the On Call Physician and/or primary care physician
Direct callers to appropriate care, including emergency rooms, office visits, or self-care
Schedule patient appointments according to approved guidelines
Use medical resources to formulate patient care plans
Counsel and educate patients and callers
Document calls and maintain statistical data
Maintain confidentiality and work effectively with minimal supervision
Attend educational programs, current-journal reading, department meetings, and mandatory Springfield Clinic in-services
Comply with incident reporting, OSHA, and Springfield Clinic policies and training
Provide excellent customer service consistent with the SC Way philosophy
Report to the TeleNurse Supervisor/Manager

Requirements

What you’ll need

RN, graduate of an accredited school of nursing with current Illinois RN licensure
Minimum of three years of clinical experience in acute ambulatory or acute care setting
Basic typing skills at 40 wpm or greater
Intermediate computer skills and comfort with Windows operating systems
Pleasant, clear telephone voice
Excellent written, verbal, and interpersonal communication skills
Practices independent nursing consistent with the Illinois Nurse Practice Act
RN License
Required to give one (1) month resignation notice
Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year
Required to reside within a 100 mile radius of Springfield, IL
Experience in ER, Home Health preferred

Benefits

Comp & perks

Potential to work from home
Comprehensive list of all benefits offered at Springfield Clinic: https://www.springfieldclinic.com/benefits