Registered Nurse – TeleNurse

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. Triage incoming patient calls .

Posted 10/13/2026part-timeRemote • Illinois • United StatesMid-LevelSenior💰 $36 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in triaging patients and applying the Nursing Process, with strong communication skills for providing clear phone advice and managing patient care plans. Proficient in maintaining confidentiality and compliance with healthcare regulations while delivering excellent customer service.

Highest-signal resume keywords

RN LicenseClinical Experience in Acute CareTelephone Triage SkillsPatient Assessment and CounselingIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Nursing ProcessPatient TriageData EntryHealth History DocumentationEmergency InterventionPatient Care PlanningTyping Skills (40 WPM)Knowledge of Disease ProcessesPathophysiologyIncident Reporting

Soft Skills

Clear CommunicationInterpersonal SkillsCustomer ServiceCalm DemeanorAbility to Work Independently

Tools & Technologies

Windows Operating SystemsStandard Office EquipmentTelephone SystemsMedical Resources

Certifications & Qualifications

RN LicenseAccredited Nursing Degree

Industry Keywords

OSHA ComplianceIllinois Nurse Practice ActEmergency Room ExperienceHome Health ExperiencePatient Appointment Scheduling

About the role

Key responsibilities & impact

Triage incoming patient calls
Apply all phases of the Nursing Process when triaging patients
Communicate phone advice calmly and clearly
Identify life-threatening emergencies and recommend appropriate interventions, including facilitating ambulance transportation
Conduct initial assessments and triage patients via telephone using knowledge of disease processes and pathophysiology
Perform data entry during calls and record significant caller health history
Prioritize, delegate, and manage incoming call acuity and assigned staff duties
Refer issues requiring physician intervention to the on-call or primary care physician
Direct callers to appropriate care levels, including emergency rooms, office visits, or self-care
Schedule patient appointments according to approved guidelines
Use medical resources to formulate patient care plans
Counsel and educate patients and callers
Document calls according to established guidelines
Maintain statistical data as requested
Work effectively with minimal supervision and maintain confidentiality
Attend educational programs, read current journals and literature, department meetings, and mandatory Springfield Clinic in-services
Comply with incident reporting, OSHA, and Springfield Clinic training policies
Provide excellent customer service consistent with the SC Way philosophy
Report to the TeleNurse Supervisor/Manager

Requirements

What you’ll need

RN, graduate of an accredited school of nursing with current Illinois RN licensure
RN License
Minimum of three years of clinical experience in acute ambulatory or acute care setting
Experience in ER, Home Health preferred
Required to give one (1) month resignation notice
Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year
Required to reside within a 100 mile radius of Springfield, IL
Basic typing skills at 40 wpm or greater
Intermediate computer skills and comfort with Windows operating systems
Pleasant, clear telephone voice
Excellent written, verbal, and interpersonal communication skills
Practices independent nursing consistent with the Illinois Nurse Practice Act
Ability to work in a professional office environment with extended periods of sitting
Ability to use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Benefits

Comp & perks

Potential to work from home
Comprehensive benefits information provided at https://www.springfieldclinic.com/benefits