Registered Nurse – TeleNurse

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. Triage incoming patient calls using all phases of the Nursing Process .

Posted 10/23/2026full-timeSpringfield • Illinois • United StatesMid-LevelSenior💰 $36 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephone triage and patient assessment, utilizing the Nursing Process to provide effective care and interventions. Proficient in managing patient calls, documenting health histories, and ensuring compliance with nursing standards and policies.

Highest-signal resume keywords

RN LicenseClinical Experience in Acute CareTelephone TriagePatient AssessmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Nursing ProcessPatient Care PlansData EntryBasic Typing SkillsKnowledge of Disease ProcessesPathophysiologyIncident ReportingEmergency CareScheduling AppointmentsPatient Education

Soft Skills

Interpersonal CommunicationCalm Telephone AdviceDelegationManagement of Patient AcuityConfidentiality

Tools & Technologies

Windows Operating SystemsMedical Resources

Certifications & Qualifications

RN License

Industry Keywords

Acute Care SettingEmergency RoomHome HealthIllinois Nurse Practice ActOSHA Compliance

About the role

Key responsibilities & impact

Triage incoming patient calls using all phases of the Nursing Process
Provide calm, effective telephone advice and identify life-threatening emergencies
Recommend appropriate interventions, including facilitating ambulance transportation
Conduct initial assessments and telephone triage using knowledge of disease processes and pathophysiology
Enter data during calls and record significant caller health history
Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties
Refer cases requiring physician intervention to the appropriate physician
Direct callers to the appropriate level of care, including emergency rooms, office visits, or self-care
Schedule patient appointments according to established guidelines
Use medical resources to formulate patient care plans
Counsel and educate patients and callers
Document calls and maintain statistical data
Report to the TeleNurse Supervisor/Manager
Maintain confidentiality and attend required educational programs, department meetings, and in-services
Comply with incident reporting, OSHA, training, and customer service policies
Work effectively with minimal supervision

Requirements

What you’ll need

RN, graduate of an accredited school of nursing with current Illinois RN licensure
Minimum of three years of clinical experience in acute ambulatory or acute care setting
Experience in ER, Home Health preferred
RN License
Required to give one (1) month resignation notice
Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year
Required to reside within a 100 mile radius of Springfield, IL
Basic typing skills at 40 wpm or greater
Demonstrates intermediate computer skills and comfort with Windows operating systems
Pleasant, clear telephone voice
Excellent written, verbal, and interpersonal communication skills
Practices independent nursing consistent with the Illinois Nurse Practice Act
Professional office environment requiring extended periods of sitting
Potential to work from home

Benefits

Comp & perks

Potential to work from home
Position hours: 40 per week
Comprehensive benefits information provided at https://www.springfieldclinic.com/benefits