Registered Nurse – TeleNurse

Recruit CRM

. Triage incoming patient calls using all phases of the Nursing Process .

Posted 10/12/2026part-timeRemote • Illinois • United StatesMid-LevelSenior💰 $36 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in triaging patient calls, utilizing the Nursing Process, and applying knowledge of disease processes and pathophysiology to assess and manage patient care effectively. Maintains compliance with HIPAA and other regulatory standards while providing excellent communication and patient education.

Highest-signal resume keywords

RN LicenseClinical Experience in Acute CareTriage and Assessment SkillsExcellent Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TriageData EntryPatient AssessmentPatient Care PlanningBasic Typing SkillsIntermediate Computer SkillsKnowledge of Disease ProcessesPathophysiologyEmergency InterventionDocumentation

Soft Skills

Calm CommunicationInterpersonal SkillsDelegationCounselingCustomer Service

Tools & Technologies

Windows Operating Systems

Certifications & Qualifications

Current Illinois RN Licensure

Industry Keywords

Nursing ProcessAcute Care SettingER ExperienceHome Health ExperienceIllinois Nurse Practice Act

About the role

Key responsibilities & impact

Triage incoming patient calls using all phases of the Nursing Process
Communicate telephone advice calmly and effectively
Identify life-threatening emergencies and recommend appropriate interventions, including ambulance transportation
Assess and triage patients by telephone using knowledge of disease processes and pathophysiology
Perform data entry and record callers’ significant health history
Prioritize, delegate, and manage incoming call acuity and assigned staff duties
Refer cases requiring physician intervention and direct callers to the appropriate level of care
Schedule patient appointments according to established guidelines
Use medical resources to formulate patient care plans
Counsel and educate patients and callers
Document calls and maintain statistical data
Report to the TeleNurse Supervisor/Manager
Maintain confidentiality and comply with HIPAA, OSHA, incident reporting, training, and customer service requirements
Attend department meetings and mandatory Springfield Clinic in-services
Work effectively with minimal supervision

Requirements

What you’ll need

RN, graduate of an accredited school of nursing
Current Illinois RN licensure / RN License
Minimum of three years of clinical experience in an acute ambulatory or acute care setting
Experience in ER or Home Health preferred
Required to reside within a 100 mile radius of Springfield, IL
Required to work every other weekend and 4–5 of 9 Springfield Clinic recognized holidays per year
Basic typing skills at 40 wpm or greater
Intermediate computer skills and comfort with Windows operating systems
Pleasant, clear telephone voice
Excellent written, verbal, and interpersonal communication skills
Practices independent nursing consistent with the Illinois Nurse Practice Act
Required to give one month resignation notice

Benefits

Comp & perks

Potential to work from home
Comprehensive list of benefits offered at Springfield Clinic (linked in posting)
Educational programs, department in-services, and professional development through current journals and literature