Helpdesk Support Specialist

Recruit Recruit Ltd

. Conduct IT-guided user onboarding sessions using the provided onboarding checklist for new contractors and employees .

Posted 11/6/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user onboarding and technical support, with a strong focus on troubleshooting and resolving issues related to Windows, Microsoft Office 365, and user access. Proficient in utilizing helpdesk ticketing systems and providing effective communication during support interactions.

Highest-signal resume keywords

User OnboardingTechnical SupportTroubleshootingMicrosoft Office 365Helpdesk Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Technical ProductsPassword ResetsMFA TroubleshootingBasic Windows TroubleshootingZoom Meetings SupportOkta FamiliarityAccount Access IssuesAudio Hardware TroubleshootingMy Cloud PC ConnectivityChat-Based Support

Soft Skills

Strong Verbal CommunicationProfessional Phone SupportProblem-Solving

Tools & Technologies

Zoom WorkplaceHelpdesk PortalTicketing SystemsMicrosoft Office 365

Industry Keywords

Customer SupportHelp Desk ExperienceEnd-User SupportTechnical Issues DiagnosisEscalation Procedures

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Conduct IT-guided user onboarding sessions using the provided onboarding checklist for new contractors and employees
Support new contractors and employees via Zoom Workplace during self-service user onboarding sessions
Provide frontline support to established contractors and employees via phone and internal helpdesk portal
Gather information from end users to diagnose and resolve common technical issues
Escalate complex or unresolved issues in a timely manner
Analyze reported issues to determine potential severity and scope
Report issues to the Helpdesk Manager and IT Systems Director as needed
Document end-user requests and issue resolutions in internal helpdesk tickets
Perform other related duties as assigned or requested

Requirements

What you’ll need

Relevant degree in the technology field or a minimum of two years' equivalent work experience
Previous customer support or help desk experience
Experience troubleshooting technical products and user access issues
Strong verbal communication and phone support skills
Ability to handle incoming support calls professionally
Experience assisting users through chat-based support
Basic Windows troubleshooting knowledge
Familiarity with Microsoft Office 365
Experience with password resets and MFA troubleshooting
Familiarity with Okta is beneficial
Previous experience using ticketing systems is preferred but not mandatory
Candidates must be available during Central or Eastern Time support hours
Comfort troubleshooting password resets, account access, headset and audio hardware issues, My Cloud PC connectivity and access, Zoom meetings and calls, Windows and Office 365 access, MFA and Okta authentication, and login/onboarding technical difficulties
Ability to resolve straightforward issues independently and escalate complex cases appropriately

Benefits

Comp & perks

Training will be provided
Rotating weekend shifts
Remote work arrangement