Lead Specialist, Oracle Support Delivery

Recruit Recruit Ltd

. Act as the primary client point of contact for daily operational delivery, production support operations, service performance, and issue resolution .

Posted 10/30/2026full-timeRemote • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing Oracle EBS financial applications and operational support, with a strong focus on financial process flows, accounting impacts, and service performance. Proven ability to lead delivery teams, drive strategic improvements, and effectively communicate insights to stakeholders.

Highest-signal resume keywords

Oracle EBS Financial ApplicationsEnd-to-End Financial Process FlowsOperational ReportingService Level AgreementsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Oracle Application Support OperationsAccounting ConceptsFinancial ControlsOrder to Cash CyclesProcure to Pay CyclesPerformance ReportingAnalyticsIssue ResolutionMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Attention to DetailEffective CommunicationFacilitation SkillsPresentation Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Service ManagementProduction Support OperationsClient InsightsKey Performance IndicatorsService Quality Issues

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Act as the primary client point of contact for daily operational delivery, production support operations, service performance, and issue resolution
Lead delivery and support activities for Oracle EBS financial applications, including AP, AR, GL, CM, and iSupplier
Coordinate end-to-end Oracle financial operations across Order to Cash and Procure to Pay cycles while considering financial process flows and accounting impacts
Lead operational reporting, performance reporting, and analytics for weekly and monthly stakeholder updates
Create and deliver client insights using Key Performance Indicators and Service Level Agreements
Coordinate with onshore and offshore client delivery teams to support data analysis, validate inputs for accuracy, and research and respond to client inquiries
Log, manage, prioritize, and resolve operational issues while maintaining visibility into service performance and delivery quality
Continually refine Operations and Service procedures, standards, and policies to align with firm and client requirements
Drive strategic efficiency improvements through business process improvement and task automation across support delivery
Manage service quality issues related to service level achievement, performance, and delivery quality, and evaluate ideas, suggestions, innovations, and problems for appropriate action or implementation

Requirements

What you’ll need

Minimum 10 years of experience managing Oracle application support operations
Bachelor's degree from an accredited college or university
Deep understanding of end-to-end financial process flows and accounting impacts
Strong understanding of accounting concepts and financial controls
Experience with Oracle EBS financial applications, including AP, AR, GL, CM, and iSupplier
Experience supporting Order to Cash and Procure to Pay cycles
Experience with production support operations, service management, operational reporting, performance reporting, analytics, data analysis, and issue resolution
Microsoft Office skills, including Excel and PowerPoint
Strong attention to detail and a high level of accuracy
Ability to articulate ideas effectively
Excellent written and verbal communication, facilitation, and presentation skills
Ability to travel as necessary
Currently authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits

Comp & perks

Contract role
Remote work arrangement
Ability to travel as necessary