Technical Support Engineer

Recruiter4You

. Investigate and resolve technical, data and integration issues .

Posted 9/21/2026full-timeBirkirkara • MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting and analytical skills in resolving technical, data, and integration issues, with proficiency in SQL and a solid understanding of REST APIs, JSON, and SaaS environments. Capable of providing technical support and clear communication to clients and internal teams while identifying and improving support processes.

Highest-signal resume keywords

Technical Support ExperienceSQL ProficiencyREST API UnderstandingTroubleshooting SkillsPayments Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTroubleshootingData AnalysisAPI IntegrationLog AnalysisJSONSaaSDatabase UnderstandingTechnical DocumentationConfiguration Management

Soft Skills

Excellent CommunicationOwnership MentalityAnalytical ThinkingProblem-SolvingCollaboration

Tools & Technologies

BigQueryGrafanaDatadogKibanaGCPAWSPostmanSwaggerPayment PlatformsPayment Orchestration Systems

Industry Keywords

FinTechPaymentsIntegration SupportApplication SupportSupport Engineering

Tech Stack

Tools & technologies

AWSBigQueryGoogle Cloud PlatformGrafanaJavaScriptPythonSQL

About the role

Key responsibilities & impact

Investigate and resolve technical, data and integration issues
Analyse logs, API requests/responses, transaction data and system behaviour
Troubleshoot payment data, PSP integrations, reporting and transaction-processing issues
Work with APIs, webhooks, JSON, databases and SaaS platforms
Use SQL to investigate data discrepancies and identify root causes
Reproduce issues and determine whether they relate to configuration, data, integrations or product defects
Resolve issues independently where possible and escalate complex bugs with clear technical documentation
Support clients and internal teams with technical investigations and provide clear updates
Identify recurring issues and help improve support processes, monitoring and documentation
Work closely with clients, Operations, Product and Engineering as the technical point of contact

Requirements

What you’ll need

Experience in Technical Support, Application Support, Integration Support, Support Engineering or a similar technical role
Strong troubleshooting and analytical skills
Good understanding of REST APIs, HTTP, JSON and integrations
Experience working with logs and application errors
Basic/intermediate SQL and confidence working with structured data
Understanding of databases, data flows and SaaS environments
Excellent communication skills and a strong ownership mentality
Experience in Payments, FinTech or SaaS is highly desirable
Comfortable working in a fast-moving startup/scale-up environment
Nice to have: Experience with BigQuery, Grafana, Datadog, Kibana, GCP/AWS, Postman, Swagger, Python or JavaScript, as well as payment platforms, PSPs or payment orchestration systems

Benefits

Comp & perks

Work at the intersection of Payments, Data and Technology
Exposure to complex payment integrations and transaction data
Close collaboration with Product, Engineering, Data and Operations
Opportunity to help shape the technical support function as the company grows