Reception and Retail Specialist

Red Sea Global

. Serve as the first impression for guests visiting the center and deliver a high-quality visitor experience .

Posted 10/18/2026full-timeRiyadh • Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional guest experiences and managing retail operations, with a strong focus on customer service, sales strategies, and inventory management. Proficient in maintaining professional standards and fostering effective relationships in a diverse environment.

Highest-signal resume keywords

Hospitality Track RecordProven Sales RecordExcellent Standard of Written and Spoken EnglishCustomer Service OrientationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales StrategiesRetail OperationsCustomer Complaint ResolutionMerchandisingCourse Registration AssistanceBudget ManagementOperational PhasingSafety ManagementEnvironmental Practices

Soft Skills

Excellent CommunicationDetail-OrientedSelf-MotivatedTeam CollaborationCultural Sensitivity

Tools & Technologies

Microsoft OfficeSocial Media Platforms

Industry Keywords

Reception Industry ConceptsMarine ScienceConservationEducationDive Resort Environment

About the role

Key responsibilities & impact

Serve as the first impression for guests visiting the center and deliver a high-quality visitor experience
Report directly to the Center Manager and assist with the smooth running of the center asset
Assist the Senior Manager in developing other centers at other assets
Maintain a professional appearance of the center
Ensure all sales are conducted professionally
Work remotely and visit the office as and when required
Manage pre-opening inventory and prepare retail stock for future years
Manage the purchasing budget and ensure sufficient stock
Work with the Center Manager to develop and deliver the center and its necessary components
Support RSSE during the delivery stage to achieve targets, initiate operational phasing, and deliver projects as designed
Become familiar with retail products, local activities, and course requirements, materials, paperwork, standards, prerequisites, and age requirements
Ensure activities are conducted professionally and safely
Maintain accurate records for retail activities
Plan and direct day-to-day retail outlet operations according to company policy
Develop strategies to improve customer service, drive sales, and increase profitability
Resolve customer complaints and ensure quick, efficient service
Monitor ethical business practices, safety, cleanliness, company appearance, uniform standards, and environmental practices; escalate significant issues to the Center Manager
Merchandise retail products and displays effectively to maximize sales and profitability
Establish and maintain effective relationships with managers, coworkers, and the public
Maintain accurate inventory records and prepare supplier orders
Assist staff and students with course registration and rental equipment
Take bookings and answer questions about courses, activities, and destinations
Serve as a link between students and the staff team
Follow functional policies, processes, standard operating procedures, and instructions
Apply safety, quality, and environmental management policies and controls
Contribute to continuous improvement, cost reduction, productivity improvement, and international best-practice initiatives

Requirements

What you’ll need

Hospitality track record
Proven sales record
Knowledge of the reception industry’s concepts, practices and procedures
Excellent standard of written and spoken English
Excellent communicator and public talking
Aptitude and aspiration for outstanding customer service with a “can-do” attitude
Flexible and open-minded approach to environment and tasks
Ability to self-motivate and deliver to agreed deadlines
Good time-keeping
Social media experience
Excellent salesperson
Highly detail-oriented
Guest experience oriented, social personality
Able to work with different cultures and nationalities
Ability to handle high-end clientele and provide a superior level of customer service
Effectively manage guests’ requests and complaints
Able to work in a dive resort environment and follow professional grooming standards
Able to work both as part of a team and independently, exercising sound judgment and discretion
Demonstrate the utmost confidentiality at all times
Proficient with Microsoft Office
Interest in and ability to build a solid understanding of marine science, research, conservation and education
Ability to deliver a magical guest experience
Able to assist with dive center administration and planning
Spoken language other than English, preferably Arabic (desirable)
Marine conservation interest/background (desirable)

Benefits

Comp & perks

No benefits, perks, or compensation extras are explicitly stated