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Service Desk Analyst
Redgate Software. Serve as the first point of contact for IT questions and issues across Redgate offices .
Posted 9/15/2026full-timeCambridge • United KingdomMid-LevelSenior💰 £28,000 - £35,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving capabilities while effectively managing multiple tasks in a fast-paced environment. Proficient in Microsoft operating systems and M365 productivity tools, with a focus on clear communication and collaboration.
Highest-signal resume keywords
Microsoft Operating Systems ExperienceM365 Productivity Tools ProficiencyAnalytical Problem-Solving SkillsClear Communication SkillsIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident TriageDevice ConfigurationIT Equipment MaintenanceDocumentation ManagementTroubleshooting
Soft Skills
Attention to DetailCreative Problem-SolvingTask ManagementCollaborationAdaptability
Industry Keywords
Technical SupportEnd-User SupportKnowledge SharingOnboardingIssue Pattern Identification
About the role
Key responsibilities & impact- Serve as the first point of contact for IT questions and issues across Redgate offices
- Triage, log, and resolve incidents and requests
- Escalate issues to Service Desk Engineers, Infrastructure, or Security when needed
- Help onboard new starters
- Configure end-user devices
- Maintain IT equipment and documentation
- Collaborate with the Technical Operations team and share knowledge
- Identify issue patterns and trends to help prevent future problems
Requirements
What you’ll need- Experience using Microsoft operating systems and applications
- Experience with M365 productivity tools, including Word and Excel
- Strong analytical and problem-solving skills
- Ability to troubleshoot creatively and pay close attention to detail
- Clear communication skills and ability to explain technical concepts to non-technical audiences
- Ability to manage multiple tasks and remain effective under pressure
- Genuine interest in learning and using new technology
- Confidence suggesting ideas to improve ways of working
Benefits
Comp & perks- Monthly wellbeing allowance
- Generous paid time off
- Investment in learning, development, and career progression
- Private health insurance
- Access to AI tools from day one, including Claude