Help Desk Support Technician

Redhorse Corporation

. Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across in-person and remote environments .

Posted 10/8/2026full-timeAlexandria • Virginia • United StatesJuniorMid-Level💰 $100,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 technical support, particularly in SharePoint Online and Microsoft 365 environments, while ensuring compliance with security guidelines. Proficient in troubleshooting hardware and software issues, managing user accounts, and optimizing digital workspaces.

Highest-signal resume keywords

Active DoD Secret Security ClearanceSharePoint Online Site ManagementWindows 10/11 TroubleshootingMicrosoft 365 Applications ProficiencyIT Help Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSharePoint Online ConfigurationWindows 10/11 SupportMicrosoft Power AutomateActive Directory ManagementPowerShellMicrosoft Power AppsPower BI ReportingComputer Hardware TroubleshootingMobile Device Support

Soft Skills

Exceptional Communication SkillsCustomer-First MindsetInterpersonal Skills

Tools & Technologies

Jira Service ManagementServiceNowMicrosoft 365Microsoft TeamsMicrosoft OutlookOneDriveOffice Suite

Certifications & Qualifications

CompTIA Security+CompTIA A+Network+Microsoft 365 Certified: Fundamentals

Industry Keywords

IT Help DeskDesktop SupportTechnical Customer ServiceGovernment IT SupportDefense IT EnvironmentsITIL Processes

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across in-person and remote environments
Triage, document, and resolve support requests within ticketing systems such as Jira Service Management or ServiceNow
Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists
Manage site permissions, access requests, and group policies in alignment with organizational security guidelines
Build simple workflow automations using Microsoft Power Automate
Provision, deploy, and maintain laptops, peripherals, and client software images
Assist users with basic account management, password resets, and multi-factor authentication setup via Active Directory / Microsoft Entra ID
Provide technical support and light SharePoint development assistance for mission-critical operations
Help internal teams optimize digital workspaces through SharePoint Online and Microsoft 365 tools

Requirements

What you’ll need

Active DoD Secret security clearance
2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role
Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts
Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support
Working knowledge of Microsoft 365 applications, including Teams, Outlook, OneDrive, and Office Suite
Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset
Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI is desired
Prior experience supporting government, defense, or federal contractor IT environments is desired
Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals are desired
Basic understanding of ITIL processes is desired
Familiarity with PowerShell for routine administrative and user management tasks is desired

Benefits

Comp & perks

Comprehensive benefits programs
Performance-based or other incentive compensation, where applicable
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities and disabled veterans