FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Account Manager
REDLattice, Inc.. Serve as a primary technical point of contact for customer support escalations and ongoing operational issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and customer communication, with a strong focus on troubleshooting complex systems and maintaining operational efficiency. Proficient in supporting Linux environments, network services, and implementing security best practices.
Highest-signal resume keywords
Linux/Unix Operating SystemsTroubleshooting Complex SystemsNetworking ConceptsCustomer-Facing Technical EnvironmentsAnalytical Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystems AdministrationApplication Log AnalysisInfrastructure Performance AnalysisSQL DatabasesNoSQL DatabasesKubernetesDockerCybersecurityHigh-Availability Environments
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCollaboration Across TeamsFlexibility in Work HoursProactive Customer Communication
Tools & Technologies
CRM SystemsTicketing SystemsMonitoring PlatformsVPNsSecurity Solutions
Certifications & Qualifications
U.S. Government Security Clearance
Industry Keywords
Customer Support EngineeringEnterprise ApplicationsNetwork SecurityDigital Network SystemsScalable Distributed Systems
Tech Stack
Tools & technologiesCloudCyber SecurityDistributed SystemsDockerFirewallsKubernetesLinuxNoSQLSQLUnix
About the role
Key responsibilities & impact- Serve as a primary technical point of contact for customer support escalations and ongoing operational issues
- Own customer issues from escalation through resolution, ensuring timely communication and follow-through
- Investigate and troubleshoot complex technical issues across customer environments and deployed systems
- Analyze logs, system behavior, and infrastructure performance to identify root causes and implement solutions
- Maintain clear and proactive communication with customers throughout the issue resolution lifecycle
- Document support activities, troubleshooting efforts, and resolutions within CRM and ticketing systems
- Escalate complex issues to Engineering, Product, or Infrastructure teams as appropriate
- Work closely with Account Managers to ensure coordinated customer communication and successful outcomes
- Support customer-deployed Linux servers, network services, VPNs, security solutions, monitoring platforms, and related infrastructure
- Install and maintain hardware, software, operating systems, patches, and system updates
- Provide remote and on-site technical support to end users and customer organizations
- Implement security policies and best practices across endpoints and server environments
- Contribute to internal documentation, troubleshooting guides, and knowledge base improvements
- Support global customers as part of a follow-the-sun support model
- Collaborate with Infrastructure, Product, R&D, and Operations teams to resolve technical challenges and improve customer experience
Requirements
What you’ll need- Minimum of two (2) years of experience in technical support, customer support engineering, technical account management, systems administration, or a related field
- Strong experience with Linux/Unix operating systems
- Experience troubleshooting complex systems and analyzing application, server, and infrastructure logs
- Understanding of networking concepts, network services, VPNs, firewalls, and modern infrastructure environments
- Experience supporting enterprise applications and customer-facing technical environments
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work effectively across multiple teams and time zones
- Ability to work flexible and non-standard hours as required by customer operations
- Ability to obtain and maintain a U.S. government security clearance (preferred)
- Preferred experience with Kubernetes, Docker, or cloud-based environments
- Preferred experience working directly with enterprise customers in a support or account management capacity
- Preferred background in cybersecurity, network security, or enterprise software solutions
- Familiarity with SQL and NoSQL databases and query troubleshooting
- Experience supporting mission-critical or high-availability environments
- Prior experience supporting government, defense, or intelligence community customers
- Deep understanding of IP and cellular networks and experience supporting scalable distributed systems
- Familiarity with troubleshooting electronic communications components and digital network systems
Benefits
Comp & perks- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and innovative work culture
- Competitive compensation and comprehensive benefits
- Opportunities for career growth and leadership development
- Culture valuing innovation, collaboration, and continuous learning