Senior Technical Account Manager, TAM

Redox

. Partner with enterprise and scaling customers to execute on all post-sale functions .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive EHR Integration and Workflow Knowledge, leveraging healthcare experience and clinical workflow understanding to drive technology adoption and customer success. Proficient in managing customer relationships and creating scalable solutions while adapting to evolving responsibilities.

Highest-signal resume keywords

EHR Integration KnowledgeHealthcare Workflow UnderstandingData Format Proficiency (HL7v2, XML, X12, APIs)Customer Success ExperienceGSuite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR IntegrationWorkflow KnowledgeData Formats (HL7v2, XML, X12, APIs)Healthcare Technology AdoptionCustomer Relationship Management

Soft Skills

CollaborationProactive Problem SolvingAdaptability

Tools & Technologies

GSuiteJiraConfluenceSalesforceCatalyst

Industry Keywords

Healthcare Integration StandardsCustomer Success PlansClinical WorkflowPost-Sale FunctionsIndustry Trends Monitoring

About the role

Key responsibilities & impact

Partner with enterprise and scaling customers to execute on all post-sale functions
Act as a trusted collaborator with customers to deliver ideal integration outcomes
Collaborate internally to manage customer success plans and escalations
Maintain internal documentation relating to customers and processes
Create collateral for customers to use at scale
Keep up to date with product enhancements
Monitor industry trends and how they impact customers
Use healthcare experience, clinical workflow understanding, and EHR knowledge to provide recommendations and direction for healthcare technology adoption
Help customers expand their understanding and use of Redox and healthcare integration standards

Requirements

What you’ll need

5+ years of deep EHR integration and workflow knowledge
Demonstrated experience with expanding customers and building franchises
Functional understanding of data formats like HL7v2, XML, X12, APIs
Understanding of various healthcare workflows
Ability to proactively identify new solutions, scopes, and processes for customers
Interest in working with ambiguous and changing responsibilities and initiatives
GSuite required
Customer Success experience preferred
Experience with Jira/Confluence, Salesforce, and Catalyst preferred

Benefits

Comp & perks

100% remote first culture (must be based in the US)
Unlimited Flexible Time Off
15+ Observed Holidays
Rest & R^Charge days (guaranteed a 3-day weekend each month)
R^Charge (6 weeks paid sabbatical + stipend)
401k match 50% for up to 8% on Day 1
Medical/Dental/Vision Benefits on Day 1
HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
Paid Parental Leave (16 weeks)
Productivity Stipend & Wellness Fund
Redox Issued MacBook
Virtual and/or in-person Team & Company Events
Stock Options
Employee Referral Bonus Program
Total rewards package for full-time employees