Engineering Manager – Cloud Customer Experience

Redpanda Data

. Lead two engineering pods, one in Warsaw and one in the Americas, owning Redpanda Cloud customer-facing surfaces .

Posted 9/21/2026full-timeWarsaw • PolandSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading engineering teams and managing customer-facing web surfaces, with a strong focus on operational excellence and cross-team collaboration. Proficient in cloud technologies and usage-based billing, with a commitment to fostering high-trust teams and delivering high-quality engineering outcomes.

Highest-signal resume keywords

7+ Years In Software Engineering3+ Years Managing Technical Engineering TeamsExperience With AWS, GCP, Or AzureFrontend Familiarity With React And TypeScriptUsage-Based Billing And Metering Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringEnterprise-Grade SaaS PlatformsCloud FundamentalsPayments IntegrationIdentity And Authentication FlowsGolang ProficiencyAI-Assisted Development WorkflowsCloud Marketplace IntegrationsDesign System OwnershipUsage-Based Billing

Soft Skills

Excellent Written And Verbal CommunicationStrong Empathy For Customers And TeammatesCommitment To Building High-Trust TeamsCareer Development And CoachingCross-Team Alignment

Tools & Technologies

RedpandaStreaming PlatformsPublic CloudComponent LibraryAsync Collaboration Tools

Industry Keywords

Operational ExcellenceIncident ResponseSLOsOn-Call HealthRemote Team Leadership

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformReactTypeScriptGo

About the role

Key responsibilities & impact

Lead two engineering pods, one in Warsaw and one in the Americas, owning Redpanda Cloud customer-facing surfaces
Own the Warsaw commerce path end-to-end, including sign-up, account management, usage-based billing and metering, invoicing, payments, and public cloud marketplace integrations
Hire and build out the Warsaw team and serve as a senior engineering presence in a new office
Partner with technical leads across cloud and engineering while remotely leading the Americas pod
Own people leadership, roadmap, cross-team alignment, and day-to-day execution across both pods
Own end-to-end delivery: scoping, prioritisation, execution, and high-quality launches
Ensure correctness in billing, metering, and payments through idempotency, reconciliation, and auditability
Maintain operational excellence through incident response, on-call health, SLOs, and post-launch operations
Run async-first across time zones and deliberately manage synchronous collaboration
Promote knowledge distribution and avoid single-person silos
Provide career development, coaching, and performance feedback
Partner with Product and Design to shape the roadmap and translate priorities into engineering plans
Surface risks, dependencies, and trade-offs early and use data to guide investment
Collaborate with Customer Success, Solutions Engineering, and Finance to unblock customers and prioritize the roadmap

Requirements

What you’ll need

7+ years in software engineering, including building and operating enterprise-grade SaaS platforms
3+ years managing technical engineering teams, with a track record of delivering predictably against committed roadmaps
Experience leading teams across timezone spreads, including at least one team you did not sit with
Experience growing and forming teams, or leading a satellite office or remote hub of a globally distributed company
Experience owning customer-facing web surfaces and a design system
Solid cloud and distributed-systems fundamentals
Hands-on experience with at least one public cloud: AWS, GCP, or Azure
Experience turning ambiguous product and commercial requirements into executable engineering plans
Experience with AI-assisted development workflows, such as Claude Code
Excellent written and verbal communication in English
Strong empathy for customers and teammates and commitment to building high-trust teams
Usage-based billing and metering experience
Cloud marketplace integrations, usage-based billing, and public and private offers
Payments integration, including PCI considerations
Identity, authentication, and sign-up flows
Experience leading teams through ownership of inherited systems
Frontend familiarity with React and TypeScript and experience with a shared component library or design system
Golang proficiency or recent hands-on technical experience
Experience with Redpanda or other streaming platforms as a user

Benefits

Comp & perks

Latest AI tools
Budget to use the latest AI tools
Fast-moving, diverse, people-first organization
Team members around the globe
Trust-, transparency-, communication-, and kindness-based culture