Senior Support Engineer

Redpanda Data

. Provide world-class technical support for Redpanda's products and services .

Posted 11/6/2026full-timeRemote • United States, CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for enterprise products, particularly in distributed systems, while leveraging automation tools and strong troubleshooting skills. Capable of building support infrastructure and fostering customer relationships in a remote-first environment.

Highest-signal resume keywords

L3 Support ExperienceLinux TroubleshootingKubernetes DeploymentBash ScriptingAI Tooling for Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux Troubleshooting CommandsRegular ExpressionsBash ScriptingPython ProficiencyKubernetesPublic Cloud ProvidersContainerizationDistributed Systems SupportSaaS Platform SupportStreaming Platform Support

Soft Skills

Excellent Written CommunicationCustomer Relationship Management

Tools & Technologies

AI ToolingSupport Infrastructure Tools

Industry Keywords

Technical SupportRoot Cause AnalysisOn-Call RotationRemote-First Environment

Tech Stack

Tools & technologies

CloudDistributed SystemsKubernetesLinuxPythonGo

About the role

Key responsibilities & impact

Provide world-class technical support for Redpanda's products and services
Serve as the primary customer-facing representative for configuration, hardware, documentation, product, and feature-request issues
Work with engineering to drive customer challenges from creation through resolution
Partner with product engineering groups on periodic root cause analysis of customer issues
Distill lessons learned for the rest of the organization
Build tools and services to improve support infrastructure, issue lifecycles, and root-cause trend analysis
Participate in on-call rotations to provide follow-the-sun customer support
Ensure customer satisfaction through strong relationships with the Customer Success team

Requirements

What you’ll need

5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
Experience using AI tooling to automate repetitive tasks or enhance troubleshooting
Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
Experience deploying and troubleshooting applications in Kubernetes
Strong experience with public cloud providers and containerization
Proficiency in Bash scripting and/or Python
Willingness to participate in an on-call rotation
Excellent written communication skills
Comfortable working with a 100% distributed engineering team and remote-first company
Proficiency with Go is nice to have
Experience supporting a SaaS platform is nice to have
Experience supporting a streaming platform is nice to have
Ability to work 11:00 AM–8:00 PM Pacific Time, Monday–Friday

Benefits

Comp & perks

Latest AI tools and budget to use them
Fast-moving, diverse, people-first organization
Remote-first company
100% distributed engineering team
Team members around the globe
Culture based on trust, transparency, communication, and kindness