Senior Technical Engagement Manager

Redpanda Data

. Lead a pod responsible for high-stakes customer engagements alongside Forward Deployed Engineers .

Posted 10/21/2026full-timeAustin • Texas • United StatesSenior💰 $139,000 - $163,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in engagement management and delivery leadership for complex enterprise technology deployments, with a strong focus on agile project management and stakeholder negotiation. Proficient in managing high-stakes customer engagements and ensuring successful project outcomes through effective planning and risk governance.

Highest-signal resume keywords

Engagement ManagementDelivery LeadershipAgile Project ManagementRisk GovernanceTechnical Fluency in Distributed Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAgile DeliveryRisk RegistersRAID LogsSteering CommitteesData InfrastructureStreaming TechnologiesKafkaRedpandaProgram Playbooks

Soft Skills

Strong Communication SkillsNegotiation SkillsStakeholder ManagementEscalation ManagementFlexibility

Certifications & Qualifications

PMP CertificationScrum Certification

Industry Keywords

Enterprise Technology DeploymentsSystems IntegratorCustomer EngagementsHigh-Stakes ProjectsInternal Delivery Teams

Tech Stack

Tools & technologies

Distributed SystemsKafkaPMP

About the role

Key responsibilities & impact

Lead a pod responsible for high-stakes customer engagements alongside Forward Deployed Engineers
Drive strategic customer projects implementing Redpanda's Agentic Data Plane
Scope, plan, and execute multi-phase engagements aligned to business outcomes
Manage relationships with key internal and customer stakeholders
Own and maintain project plans to ensure delivery against agreed outcomes
Serve as senior escalation point for customers and internal delivery teams
Ensure pod projects are resourced and delivered against plan
Raise and escalate project risks as required
Push back on inappropriate timelines, scope changes, or risks to deliverables
Partner with Account Executives and Solutions Engineers on pre- to post-sales handover
Confirm scope, timelines, and success criteria for seamless kickoffs
Build program playbooks and toolkits to improve repeatability and scale

Requirements

What you’ll need

8+ years in engagement management, delivery leadership, or technical program/project management on complex enterprise technology deployments
Experience ideally at a systems integrator (e.g., Deloitte, Capgemini, Accenture) or an enterprise software vendor
PMP or Scrum certification
Proven experience as a PM for engineering or services teams focused on agile delivery
Experience running formal risk and issue governance, including risk registers, RAID logs, and steering committees
Ability to operate in politically complex stakeholder environments and escalate to and negotiate with customer and internal executives
Technical fluency in distributed systems, streaming, or data infrastructure such as Kafka or Redpanda
Strong written and verbal communication skills
Comfort presenting to a CIO and negotiating scope with an SI delivery lead
Flexibility to travel to customer sites for high-stakes engagements
Role is open to candidates already based in Austin; relocation is not provided
Located in Central or Eastern Timezones

Benefits

Comp & perks

Bonus and/or commission excluded from base salary
Remote-first work arrangement
Latest AI tools and budget to use them
Diverse, people-first organization
Culture based on trust, transparency, communication, and kindness
Team members around the globe