Technical Customer Success Manager

Redpanda Data

. Lead technical onboarding and adoption from architecture review through production go-live against a customer-agreed success plan and timeline .

Posted 10/9/2026full-timeRemote • United Kingdom, United States, Canada, PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical onboarding and escalations while serving as a trusted advisor to customers. Proficient in distributed systems, cloud platforms, and effective communication with both technical and executive stakeholders.

Highest-signal resume keywords

Technical Account Management (TAM)Distributed Systems ConceptsCloud Provider Familiarity (AWS, GCP, Azure)KubernetesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical OnboardingRoot Cause AnalysisCapacity ManagementProblem BreakdownData Infrastructure Support

Soft Skills

Excellent CommunicationProgram ManagementCustomer AdvocacyCollaboration

Tools & Technologies

Telemetry DashboardsVPC PeeringPrivateLinkDNSTLS

Industry Keywords

Technical EscalationsProduction Go-LiveCustomer Success PlanDistributed Team Experience

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsDNSGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Lead technical onboarding and adoption from architecture review through production go-live against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to identify risk, capacity issues, and expansion opportunities
Own technical escalations end to end, partnering with Support and Engineering on root cause analysis and resolution
Translate customer requirements into prioritized feedback for Product Management and Engineering
Act as the customer's trusted technical advisor and advocate
Align Solutions Architects, Engineering, Product, and Support as needed
Communicate with engineering teams, platform owners, and senior leadership
Drive accelerated time to production, maintain healthy deployments as they scale, and turn technical success into customer-led growth and strong NRR

Requirements

What you’ll need

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider: AWS, GCP, or Azure
Hands-on familiarity with Kubernetes
Understanding of networking concepts: VPC peering, PrivateLink, DNS, and TLS
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team

Benefits

Comp & perks

Latest AI tools and budget to use them
Diverse, people-first organization
Fully distributed team environment
Culture based on trust, transparency, communication, and kindness