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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational management skills in overseeing property management functions, including budget preparation, compliance with FHA and ADA regulations, and effective communication with diverse stakeholders. Proficient in managing multi-site operations, ensuring policy adherence, and fostering a positive organizational culture.
Highest-signal resume keywords
Multi-Site ManagementBudget PreparationProperty Management SoftwareFHA ComplianceLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget PreparationAccounts PayableAccounts ReceivablePayroll ManagementFinancial ReportingProject ManagementVendor ManagementNeighborhood InspectionsEmergency Response SupportTime Management
Soft Skills
LeadershipCommunicationEmpathyTrustworthinessRespectfulness
Tools & Technologies
Microsoft Office SuiteProperty Management Software
Certifications & Qualifications
High School Diploma or GEDValid Driver's License
Industry Keywords
FHA ComplianceADA ComplianceFair Housing LawsNeighborhood MarketingReputation Management
About the role
Key responsibilities & impact- Manage operations of the assigned portfolio
- Provide support and leadership to Neighborhood Managers, Leasing Professionals, and Service Technicians
- Communicate goals and objectives and ensure policy and procedural compliance
- Lead and manage assigned neighborhoods to achieve budgeted goals
- Manage accounts payable, accounts receivable, payroll, and monthly reporting
- Approve payables for specified assets within approval guidelines
- Assist with capital projects, including vendor partnership, scope-of-work approval, performance evaluation, and contractual compliance
- Provide 24/7 on-call emergency response support for on-site teams
- Hire, coach, review, manage, appraise, and terminate site associates as needed
- Oversee neighborhood employment or contracting for maintenance, housekeeping, leasing, and groundskeeping services
- Assist with company-wide initiatives and training programs
- Provide customer service to clients, associates, vendors, ambassadors, residents, municipalities, and city officials
- Maintain compliance with FHA, ADA, and fair housing laws
- Coordinate neighborhood inspections and audits with banks, equity partners, state agencies, and local government officials
- Oversee neighborhood marketing through print, online media, networking, and events
- Prepare accurate neighborhood budgets and financial statements
- Report neighborhood occupancy rates and lease-up expirations
- Communicate project and issue status regularly to the VP of Property Operations
- Collaborate with Construction and Lease-Up coordinators on new projects
- Serve as subject matter expert for the assigned market and conduct competitive market visits
- Monitor and engage in reputation management for assigned neighborhoods
- Travel within the region and to headquarters as necessary
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Valid driver's license required
- Proficiency in Microsoft Office Suite required
- General computer proficiency
- Respectfulness, trustworthiness, empathy, and leadership
- Ability to work under pressure
- Excellent time management skills
- Strong communication skills and general business acumen
- Ability to communicate and interact with employees at all organizational levels
- Proven ability to plan, organize, and implement multiple concurrent tasks/projects in real time
- Ability to foster a culture representative of Redwood's Core Values
- Ability to use standard office equipment
- Ability to navigate stairs occasionally
- Ability to sit for extended periods, stand, bend, walk, and occasionally lift 30 pounds
- Punctuality and consistent attendance
- Approximately 50% travel
- Bachelor's degree preferred
- 3 years of multi-site management preferred
- Experience with property management software preferred
Benefits
Comp & perks- Employee benefits and perks offered by Redwood Apartment Neighborhoods (specific benefits are not listed in the posting)
- Equal employment opportunity protections