Client Logistics Coordinator

Redwood Logistics

. Learn and understand the transportation and logistics industry, including factors impacting the market, carriers, and customers .

Posted 9/22/2026full-timeRemote • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication in both English and Spanish, while managing logistics operations and maintaining customer relationships. Proficient in data entry, shipment tracking, and problem-solving within a fast-paced environment.

Highest-signal resume keywords

Bi-Lingual In English And SpanishCustomer Service BackgroundLogistics ExperienceMicrosoft Office ProficiencyProactive Problem Solver

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryLoad PlanningShipment TrackingReportingIssue Management

Soft Skills

Strong Communication SkillsAbility To Multi-TaskProactive ListenerAbility To Build Rapport

Tools & Technologies

Transportation Management SystemsMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

TransportationLogisticsCustomer SupportCarrier RelationshipsFast-Paced Environment

About the role

Key responsibilities & impact

Learn and understand the transportation and logistics industry, including factors impacting the market, carriers, and customers
Learn and understand transportation management systems and customer-support processes
Provide exceptional customer service to Redwood’s customers
Oversee day-to-day operations for key customer accounts
Perform data entry, load planning, shipment tracking, and issue management
Manage existing carrier and customer relationships in collaboration with Account Management and Freight Audit & Pay teams
Investigate, provide solutions, and resolve order delays, missed pickups, missed deliveries, and damaged freight
Proactively communicate relevant updates to customers and internal teams
Answer phone calls in a timely manner
Learn system shortcuts to minimize administrative work

Requirements

What you’ll need

Bi-lingual in English and Spanish
Strong communication skills both orally and written
Ability to work in a fast-paced, dynamic environment
Pro-active problem solver and listener; ability to multi-task
1-2 years of business experience in a bi-lingual environment
Logistics experience preferred, but not required
Basic understanding of creating and maintaining reporting
Experience using Microsoft Office products (Outlook, Excel, Word, and Power Point)
Strong customer service background
Ability to quickly build rapport with customers

Benefits

Comp & perks

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you – Major Medical 30 days
“Aguinaldo” Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days; additional days will increase per Mexican Law
Premium Vacation 50% vacation days (Prima vacacional)
Saving Plan (Fondo de Ahorro)
Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
Cell Phone Allowance of $800 pesos per month minus applicable taxes