Senior Engagement Manager

Redwood Software

. Manage successful engagements for new and existing Redwood customers as part of the Professional Services team .

Posted 11/10/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise-level project engagements, with a strong focus on customer-facing interactions and effective resource management. Proficient in project planning, risk assessment, and utilizing Professional Services Automation tools to optimize project delivery and customer satisfaction.

Highest-signal resume keywords

Project Management CertificationERP Experience, Particularly SAPCustomer Relationship ManagementProfessional Services Automation (PSA) SoftwareBusiness Process Automation Engagements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementFinancial TrackingTechnical TroubleshootingAnalytical SkillsTime ManagementWorkload ManagementEngagement LeadershipStatement of Work DevelopmentAI Initiatives Optimization

Soft Skills

Excellent Written CommunicationVerbal Communication SkillsPresentation SkillsOrganizational SkillsCustomer Service Attitude

Tools & Technologies

Professional Services Automation (PSA)Smartsheet

Certifications & Qualifications

Project Management Certification

Industry Keywords

Customer-Facing RoleEnterprise-Level EngagementsSAP RiseS4/HanaCross-Team Collaboration

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage successful engagements for new and existing Redwood customers as part of the Professional Services team
Work closely with Sales to support the sales pipeline, sell Professional Services, and develop Statements of Work defining project goals, objectives, scope, and deliverables
Develop detailed project plans, risks, issues, and financial tracking deliverables for each implementation
Communicate project milestones, estimated delivery dates, and potential delays to customers and internal stakeholders
Manage and lead multiple projects through completion on time and within budget
Liaise with executives and project stakeholders, providing project progress and reports
Predict resources needed to reach project objectives and manage resources effectively and efficiently
Respond to customer questions and guide customers toward successful Redwood product implementations
Identify project gaps and recommend improvements to project management and implementation processes
Work with Professional Services management to meet and exceed team KPIs
Identify opportunities to optimize and drive efficiencies through AI initiatives

Requirements

What you’ll need

5+ years experience in a “customer-facing” program/project leadership role planning and managing multiple enterprise-level engagements of different sizes and complexities
2+ years experience leading workload or business process automation engagements
ERP experience, particularly SAP; awareness of SAP Rise and S4/Hana is a bonus
Ability to manage multiple engagements simultaneously
Project management certification preferred
Excellent written, verbal, and presentation skills appropriate to technical and management clients, including effective interaction with senior executive to C-level personnel
Strong organizational skills with ability to manage competing customer demands, multiple priorities, commitments, and projects
Strong time management skills with ability to calibrate priorities daily
Strong analytical skills regarding technical and project management issues
Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution
Exemplary customer service attitude with business development and customer relationship management experience
Ability to facilitate and harness cross-team collaboration, working with teams in person and virtually
Experience with Professional Services Automation (PSA) software preferred
Experience with Smartsheet is a bonus
Experience selling Professional Services to new or prospective clients pre-implementation is advantageous
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience