Senior Renewals Specialist

Redwood Software

. Own the end-to-end renewal process for high-value accounts and manage a high volume of customer renewals through the sales cycle .

Posted 9/21/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end renewal process for high-value accounts, including upselling and cross-selling opportunities, while effectively coordinating with cross-functional teams. Proficient in analyzing account health trends and developing strategies to enhance customer retention and growth.

Highest-signal resume keywords

Renewals ManagementAccount ManagementSalesforce CRMContract NegotiationCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementAccount ManagementContract NegotiationPricing StrategySales Forecasting

Soft Skills

Problem-SolvingOrganizational SkillsAttention to DetailWritten CommunicationVerbal Communication

Tools & Technologies

SalesforceCRM SoftwareSales Automation Tools

Industry Keywords

Customer SuccessHigh-Value AccountsChurn AnalysisCross-Functional CoordinationEnterprise Deals

About the role

Key responsibilities & impact

Own the end-to-end renewal process for high-value accounts and manage a high volume of customer renewals through the sales cycle
Identify upsell and cross-sell opportunities throughout the renewal process
Identify renewal risks, engage customer stakeholders, and develop solutions to unblock deals
Prepare and deliver quotes and contracts involving complex pricing structures or custom terms
Manage price negotiations and procurement processes for larger enterprise deals
Act as the escalation point for pricing exceptions, contract negotiations, and procurement delays
Coordinate with Sales, Finance, Legal, Customer Operations, Order Administration, and other cross-functional teams
Forecast renewals, analyze account health trends, and develop strategies supporting retention and growth
Track and analyze churn, renewal delays, and objections, providing customer feedback to Product and Engineering
Manage high-volume customer communications across email and calls
Engage senior decision-makers with clear, concise, consultative communication

Requirements

What you’ll need

5+ years of experience in renewals, account management, or customer success within a technology company
Experience managing multiple renewal opportunities concurrently in a high-velocity environment
Familiarity with Salesforce or another CRM and ability to learn new sales automation tools
Strong problem-solving skills
Excellent organizational skills and ability to prioritize and manage dozens of opportunities simultaneously
Excellent written and verbal communication skills
Demonstrated reliability, responsibility, and exceptional attention to detail
Bachelor’s degree or equivalent experience required
Business proficiency in English required

Benefits

Comp & perks

Equal opportunity employment and zero-tolerance discrimination policy
GDPR and local data protection compliance