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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Resource Management, Portfolio Management, and Reporting capabilities, with a strong focus on stakeholder collaboration and technology project management. Proficient in gathering business requirements and ensuring data integrity within enterprise standards.
Highest-signal resume keywords
Planisware ExperienceResource/Capacity ManagementPortfolio GovernanceStakeholder ManagementSoftware Development Life Cycle (DevOps)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringIncident ManagementData IntegrityTechnical Change CoordinationEnhancement ImplementationReporting/Analytics PracticesTicket ManagementUser Acceptance TestingConfiguration ManagementOperational Support
Soft Skills
Problem-SolvingCollaborationCommunicationAttention to DetailInfluencing Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Life SciencesPharmaceutical IndustryDrug Development ProcessVendor Relationships
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Assist with delivery, support, and continuous improvement of Resource Management, Portfolio Management, and Reporting capabilities within Planisware
- Partner with Product Owners, Product Analysts, and business stakeholders on day-to-day operations, requirements gathering, and enhancements
- Manage implementation of enhancements, ongoing support, issue triage, ticket management, and overall performance
- Support internal team members and business stakeholders for Resource, Portfolio, and Reporting activities
- Capture business and functional requirements across resourcing, portfolio governance, and reporting/dashboard needs
- Triage, prioritize, and resolve tickets and escalations with Support Analysts
- Coordinate technical changes and user acceptance testing
- Coordinate cross-module dependencies with the Product Owner, Project Management
- Document processes, best practices, and standards
- Provide read-outs on support status, enhancement progress, and incident trends
- Track incidents and develop and maintain incident management and mitigation plans
- Participate in steering committee meetings, working groups, system change requests, and release management
- Build stakeholder relationships and surface expressed and latent needs
- Partner with Data Analytics & Data Sciences, Data Enablement, and Solution Architecture teams to ensure data integrity, reporting capabilities, and technical architecture align with enterprise standards
Requirements
What you’ll need- Bachelor's degree in a related field (BS/BA Degree)
- 6+ years of relevant work experience
- Knowledge of resource/capacity management, portfolio governance, and reporting/analytics practices
- Experience managing technology implementation and operations for a business-critical application; Planisware experience preferred
- Strong problem-solving skills for day-to-day operational and configuration challenges
- Working knowledge of Software Development Life Cycle (DevOps)
- Experience in the life sciences or pharmaceutical industry, with knowledge of the drug development process, preferred
- Ability to independently gather and translate business requirements and processes into functional specifications
- Attention to detail and accuracy, particularly around data integrity for reporting outputs
- Stakeholder management, collaboration, and technology project management skills
- Excellent verbal and written communication skills
- Ability to influence toward a positive, value-add customer experience
- Ability to manage multiple priorities with a sense of urgency and operate with ambiguity and shifting priorities
- Experience working with vendor relationships
Benefits
Comp & perks- Annual bonuses or other incentive plans
- Equity awards
- Pension or retirement benefits
- 401(k) company match
- Health and wellness programs
- Fitness centers
- Medical, dental, vision, life and disability insurance benefits
- Paid time off
- Family support benefits
- Reasonable accommodation during the recruitment process where required
