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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in advising clients on engine specifications and troubleshooting warranty claims, while maintaining technical product information and user manuals. Proficient in generating reports and providing comprehensive pre- and post-sales support.
Highest-signal resume keywords
Engine Specifications AdvisoryWarranty Claims AdministrationTechnical Product Information MaintenanceUser Manual UpdatingCustomer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingWarranty ManagementReport GenerationTechnical Services KnowledgeEngine Type Specification
Soft Skills
Customer CommunicationProblem Solving
Tools & Technologies
REHLKO Technical Information SystemWarranty Systems
Industry Keywords
Engine ApplicationsService PartsPre-Sales SupportPost-Sales Support
About the role
Key responsibilities & impact- Provide information and suggest adequate engine specifications for applications
- Advise clients on engine type and required specifications
- Troubleshoot and administer warranty claims, including application review, warranty decisions, repair receipts, payments, and shipment of parts or replacement engines
- Maintain Kohler warranty and rejection systems
- Maintain updated REHLKO technical information for all products sold
- Update and/or translate user manuals and parts information
- Answer customer questions that cannot be resolved by the sales department
- Provide pre- and post-sales information about engine benefits, costs, and related details
- Generate required monthly and annual reports and statistics
- Support the Technical Services Manager in applying warranty policy
- Support the department with updating user manuals and parts information
Requirements
What you’ll need- Experience or knowledge sufficient to advise clients on engine types and required specifications
- Ability to troubleshoot and administer all aspects of warranty claims
- Ability to manage repair receipts and payments
- Ability to monitor shipment of parts and/or replacement engines
- Ability to maintain warranty and rejection systems
- Ability to maintain updated technical product information
- Ability to update and/or translate user manuals and parts information
- Ability to answer customer questions unresolved by the sales department
- Ability to provide pre- and post-sales information about engines, including costs and benefits
- Ability to generate monthly and annual reports and statistics
- Ability to support application of warranty policy
- Technical Services knowledge related to engines, warranty systems, service parts, and customer support
Benefits
Comp & perks- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
- Comprehensive package with competitive salaries and a range of additional benefits