Warranty Administrator – Service

Rehlko

. Manage the complete warranty claim process for generator set and balance-of-plant equipment .

Posted 11/5/2026full-timeCrown Point • Wisconsin • United StatesJuniorMid-Level💰 $63,100 - $79,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warranty claim management, including processing, tracking, and resolving claims while ensuring compliance with manufacturer guidelines. Proficient in analyzing technical documentation and maintaining accurate records to support warranty performance and audits.

Highest-signal resume keywords

Warranty Claim ManagementTechnical Documentation AnalysisMicrosoft Office Suite ProficiencyCustomer Relationship ManagementPower Generation Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty AdministrationService AdministrationTechnical SupportData AnalysisRecord KeepingProblem SolvingTime ManagementOperational Excellence

Soft Skills

Strong Attention to DetailExcellent Communication SkillsOrganizational SkillsAbility to Work IndependentlyTeam Collaboration

Tools & Technologies

ERP SystemsCRM SystemsWarranty Management SystemsMicrosoft ExcelMicrosoft OutlookMicrosoft Word

Industry Keywords

Power GenerationCHP SystemsGas EnginesIndustrial EquipmentOEM Warranty Processes

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the complete warranty claim process for generator set and balance-of-plant equipment
Review field service reports, commissioning records, engine data, and supporting documentation to determine warranty eligibility
Open, track, update, and close warranty cases within manufacturer and company systems
Submit warranty claims and supporting documentation to OEMs and suppliers
Monitor warranty claim status and follow up on approvals, credits, and reimbursements
Coordinate warranty parts returns and core returns according to manufacturer requirements
Maintain warranty records, databases, and case files for audits and reporting
Resolve warranty discrepancies and documentation issues with manufacturers, suppliers, technicians, and customers
Coordinate with Service Managers, Project Managers, and Field Service Engineers to obtain warranty information
Assist in scheduling warranty inspections, corrective maintenance activities, and warranty-related service visits
Track warranty obligations on new installations and commissioned CHP systems
Ensure technician job reports are completed and submitted to support warranty claims and service invoicing
Coordinate with the Technical Helpdesk Technician on technical support needed to close warranty claims
Serve as primary point of contact for warranty-related inquiries from customers and OEM representatives
Communicate claim status, approvals, denials, and corrective actions to the Service Director
Maintain professional relationships with manufacturers, suppliers, and customers
Generate weekly and monthly warranty performance reports for the Service Director
Track warranty recovery metrics, claim acceptance rates, claim aging, and warranty costs
Maintain documentation related to commissioning, service events, equipment history, and warranty coverage periods
Assist with service department administrative reporting and record retention
Ensure warranty processes comply with manufacturer guidelines, contractual obligations, and company policies
Identify equipment failure trends and provide feedback to service management and engineering teams
Assist in improving warranty procedures and documentation standards
Support departmental audits and quality initiatives
Follow company Health, Safety, Environmental, and Quality procedures
Promote safety and compliance throughout warranty and service activities

Requirements

What you’ll need

Associate's or Bachelor's degree in Engineering, Quality, Supply Chain, Technical Studies, or a related field, or an equivalent combination of education and experience
Minimum 2 years of experience in warranty administration, service administration, technical support, or a related role
Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and Word
Strong administrative and organizational skills
Ability to analyze technical service reports and equipment documentation
Experience managing multiple priorities while meeting deadlines
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to work independently and collaboratively within a team environment
Strong organizational, time management, problem-solving, and analytical skills
Professional, customer-focused, and accountable approach to work
Ability to work effectively both independently and within a team in a fast-paced environment
Applicants must be authorized to work in the US without requiring sponsorship now or in the future
Preferred: Experience in power generation, CHP systems, gas engines, industrial equipment, or related industries
Preferred: Knowledge of OEM warranty processes, including INNIO Jenbacher or similar manufacturers
Preferred: Understanding of service operations, maintenance practices, and technical documentation
Preferred: Experience with ERP, CRM, or warranty management systems
Preferred: Demonstrated commitment to continuous improvement and operational excellence

Benefits

Comp & perks

Competitive compensation and benefits
Work-life flexibility
Recognition and rewards
Development and career opportunities
A safe and inclusive workplace
Health insurance
Vision insurance
Dental insurance
401(k) with Rehlko matching
Competitive salary