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Infrastructure Support Analyst
Rehrig Pacific Company. Monitor infrastructure health, performance, capacity, and availability .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in infrastructure management, including monitoring, troubleshooting, and optimizing performance across various technology platforms. Proficient in implementing automation and maintaining technical documentation while fostering strong partnerships with business stakeholders.
Highest-signal resume keywords
Infrastructure MonitoringUser Support ExperienceVirtualized Server EnvironmentsFortiOS ExperienceProject Management Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure Health MonitoringPreventive ActionsCapacity ManagementCloud Technology AdministrationAutomation SolutionsTechnical DocumentationNetworking KnowledgeSystem Development LifecycleMulti-Site NetworksAgile Processes
Soft Skills
Business AcumenCommunication SkillsProblem-Solving
Tools & Technologies
Active DirectoryGenetec SolutionsIaaS ProductsPaaS ProductsSaaS Products
Industry Keywords
Enterprise EnvironmentsInfrastructure EfficiencyService RequestsEscalated IncidentsFacility Technology
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Monitor infrastructure health, performance, capacity, and availability
- Investigate infrastructure issues and complete preventive or corrective actions
- Administer network, server, cloud, voice, endpoint-management, security, and facility technology platforms
- Resolve escalated infrastructure incidents and service requests
- Coordinate with support, engineering, vendors, and business stakeholders
- Implement approved infrastructure changes and components of new-facility deployments
- Improve infrastructure efficiency and scalability through automation, monitoring, reporting, standardization, and self-service solutions
- Maintain technical documentation, operating procedures, configuration records, and support knowledge
Requirements
What you’ll need- Bachelor’s Degree or relevant industry experience in Computer Science, Management Information Systems, or a related field, or equivalent experience
- Minimum of 5 years of User Support responsibilities in enterprise environments
- Working knowledge of system development lifecycle and networking
- Proficiency with virtualized server environments, IaaS/PaaS/SaaS products, and modern multi-site networks
- Business acumen and communication skills to develop strong partnerships with business leaders
- Experience with FortiOS, Active Directory, and Genetec solutions
- Forward thinking in AI and progressive automation
- Experience using Project Management concepts and methodologies
- Ability to travel approximately 20% of the time
- Experience with Agile processes preferred