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Director of Healthcare Services
Reimagined Parking. Lead a cross-regional team of managers and supervisors responsible for numerous healthcare facilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in multi-site operations management within healthcare environments, focusing on financial performance, compliance, and client relationship management. Proven ability to lead teams, implement operational improvements, and drive revenue growth through strategic initiatives.
Highest-signal resume keywords
Multi-Site Operations ManagementLeadership SkillsFinancial AcumenClient EngagementHealthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L ReviewPerformance Metrics AnalysisProject ManagementOperational ComplianceKPI Monitoring
Soft Skills
Excellent CommunicationRelationship ManagementCoaching and DevelopmentProblem-SolvingCustomer Satisfaction Focus
Tools & Technologies
Microsoft Office SuiteCRM PlatformsSalesforce
Certifications & Qualifications
PTMP CertificationCPP CertificationMaster’s Degree in Business AdministrationMaster’s Degree in Healthcare Administration
Industry Keywords
Healthcare FacilitiesRegulatory StandardsOperational PerformanceService QualityBusiness Development
About the role
Key responsibilities & impact- Lead a cross-regional team of managers and supervisors responsible for numerous healthcare facilities
- Ensure parking operations are safe, efficient, clean, and compliant with client expectations and regulatory standards
- Prepare and analyze daily, weekly, and monthly operating reports
- Oversee maintenance projects for timely and quality completion
- Monitor staffing, customer satisfaction, compliance, and incident-response KPIs
- Enforce company and client contractual obligations, policies, and safety standards
- Respond to incidents, escalated concerns, and facility-related issues
- Lead development and implementation of new parking technologies and solutions
- Identify and pursue new business, portfolio growth, and revenue growth opportunities
- Recruit, train, coach, and develop managers and frontline employees across multiple sites
- Provide performance monitoring and succession planning
- Develop onboarding plans and oversee healthcare-specific training programs
- Serve as senior point of contact for healthcare clients and build relationships with hospital and health authority stakeholders
- Attend site meetings, provide data-driven performance updates, and respond to client feedback with action plans
- Deliver client reporting on operational performance, service quality, staffing, and incident trends
- Review monthly P&L statements, variance reports, and revenue performance
- Recommend and implement operational adjustments to achieve or exceed financial targets
- Ensure revenue controls and audit procedures are in place at managed sites
- Collaborate with Business Development, Technology, Launch, HR, and Finance teams on improvements and new contracts
- Contribute to marketing proposals and operational plans supporting healthcare-vertical expansion
- Represent Impark within the healthcare community and civic organizations
Requirements
What you’ll need- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment
- Demonstrated leadership skills managing large and distributed teams
- Excellent communication, client engagement, and relationship management skills
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experience working directly with public or private healthcare organizations preferred
- Familiarity with CRM platforms such as Salesforce preferred
- PTMP (formerly CAPP) or CPP certification preferred
- Master’s Degree in Business or Healthcare Administration preferred
Benefits
Comp & perks- Annual Discretionary Incentive plan designed to align pay with performance
- Medical, Dental, and Vision coverage for you and your family
- Basic Life and Accidental Death Insurance, with additional options for loved ones
- Short-Term Disability (STD)
- Long-Term Disability (LTD), based on employee group
- Employee Assistance Program (EAP) covering mental health, financial, and legal advice for everyone in your home
- Registered Retirement Savings Plan (RRSP) with employer-supported retirement savings, based on employee group
- Paid vacation