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Head of Underwriting, Claims & Medical Operations
Reinsurance Group of America, Incorporated. Develop and implement a regional operational strategy and governance framework supporting underwriting, claims and medical operations across EMEA .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing operational strategies and governance frameworks within life and health insurance and reinsurance operations. Proficient in data analytics, risk management, and quality assurance to drive operational excellence and continuous improvement across multiple markets.
Highest-signal resume keywords
Operational Strategy DevelopmentGovernance Framework ImplementationData Analytics for Business DecisionsRisk Management and Quality AssuranceStakeholder Management and Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Life and Health Insurance OperationsReinsurance OperationsRisk ManagementUnderwritingClaims ManagementPerformance Management FrameworksOperational Improvement InitiativesData-Driven Performance FrameworksCapacity ManagementDigital Transformation Support
Soft Skills
Leadership ExperienceCollaboration in Matrix EnvironmentOrganisational SkillsPrioritisation SkillsProject Management Skills
Tools & Technologies
Management Information SystemsDashboardsAnalytics ToolsAutomation Initiatives
Certifications & Qualifications
Relevant Qualification in Life and Health InsuranceRisk Management Certification
Industry Keywords
GovernanceQuality AssuranceOperational ManagementShared ServicesRegional OperationsClient Service PerformanceMarket-Specific RequirementsRegulatory Compliance
About the role
Key responsibilities & impact- Develop and implement a regional operational strategy and governance framework supporting underwriting, claims and medical operations across EMEA
- Establish consistent controls, procedures, manuals and oversight standards across underwriting and claims operations while accommodating market-specific and regulatory requirements
- Lead regional quality assurance and risk management activities, monitor quality outcomes, identify emerging risks and oversee remediation
- Ensure underwriting authorities are appropriate, regularly reviewed and aligned with business requirements and approval standards
- Develop and maintain data-driven performance frameworks, management information and dashboards covering productivity, quality, capacity, workload and client service performance
- Use analytics and operational insight to identify trends, risks, opportunities and required strategic or tactical interventions
- Oversee regional resource planning, capacity management and shared services models across EMEA
- Collaborate with the regional Underwriting, Claims, Medical & Biometric Risk leadership team and subject-matter experts to deliver strategy and share best practices
- Support new systems, digital capabilities and automation initiatives with operational controls, reporting, adoption plans and performance measures
- Act as NEXUS Regional Business Owner for EMEA
- Lead a regional operations function focused on governance, quality, performance, capability development and continuous improvement
Requirements
What you’ll need- Relevant qualification in life and health insurance, reinsurance operations, risk management, underwriting, claims, operational management or a related discipline
- Significant experience within life and health insurance or reinsurance operations
- Proven leadership experience within underwriting, claims, operational management, risk management or related functions
- Demonstrated success developing governance, quality assurance and performance management frameworks
- Experience leading operational improvement, transformation or change initiatives
- Strong experience using management information and data analytics to drive business decisions
- Experience working across multiple markets, business units or jurisdictions
- Ability to interpret and communicate complex operational data and management information
- Strong governance, risk management, quality assurance and control mindset
- Ability to lead regional operational strategy, planning and execution across multiple markets
- Strong stakeholder management and influencing skills across functions, geographies and senior leadership groups
- Ability to balance regional consistency with local market, client and regulatory requirements
- Strong organisational, prioritisation and project management skills
- Ability to drive operational excellence, continuous improvement and measurable outcomes
- Strong collaboration and relationship-building capability in a matrix environment
- Experience within a shared services, regional operations or centre-of-excellence environment preferred
- Experience supporting digital transformation or automation programmes preferred
- Ability to support technology, automation and transformation initiatives from an operational readiness and adoption perspective preferred
Benefits
Comp & perks- Gain valuable knowledge from and experience with diverse, caring colleagues around the world
- Respectful, welcoming environment that fosters individuality and encourages pioneering thought
- Vast career potential and global opportunities
- AI-supported preliminary screening with personalized job recommendations, automated interview scheduling, experience-based candidate evaluation, and real-time chatbot answers