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Head of Underwriting, Claims – Medical Transformation
Reinsurance Group of America, Incorporated. Develop and lead the EMEA underwriting, claims, medical and biometric transformation strategy aligned to business and enterprise priorities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading digital transformation and innovation within underwriting and claims processes, leveraging AI, data analytics, and emerging technologies to enhance operational efficiency and customer experience. Proven ability to manage complex stakeholder environments and drive scalable solutions across multiple markets.
Highest-signal resume keywords
Digital Transformation LeadershipAI and Data Analytics ImplementationUnderwriting and Claims ExpertiseStakeholder ManagementProgramme and Change Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
UnderwritingClaims ManagementDigital Strategy DevelopmentRisk AssessmentPredictive ModellingAutomationData AnalyticsBiometric SolutionsTransformation StrategyOperational Efficiency
Soft Skills
Strategic ThinkingInnovation MindsetCommunication SkillsCreative Problem SolvingCoaching and Mentoring
Tools & Technologies
Emerging TechnologiesAdvanced AnalyticsDigital Underwriting ToolsBiometric TechnologyAI Solutions
Certifications & Qualifications
Project Management CertificationProgramme Management CertificationChange Management Certification
Industry Keywords
Life InsuranceHealth InsuranceReinsuranceRisk ManagementBusiness Transformation
About the role
Key responsibilities & impact- Develop and lead the EMEA underwriting, claims, medical and biometric transformation strategy aligned to business and enterprise priorities
- Lead digitalisation of underwriting and claims capabilities across EMEA
- Develop scalable solutions that improve customer experience, risk assessment, decision-making and operational efficiency
- Partner with sub-regions to support adoption and delivery across multiple markets and business segments
- Leverage technology, advanced analytics, emerging data sources, predictive modelling and strategic partnerships to identify opportunities and enhance underwriting practices
- Lead scalable biometric solutions across EMEA
- Translate emerging biometric insights into practical client solutions and promote consistent best practice across sub-regions
- Drive transformation and continuous improvement across people, processes and systems
- Leverage AI, data and technology to enable end-to-end processes, improve productivity and deliver efficiency gains
- Partner with Strategic Execution, enterprise technology, business leaders, vendors and industry players to deliver transformation objectives
- Collaborate with regional Underwriting, Claims, Medical & Biometric Risk leadership and subject matter experts to deliver EMEA strategy and share best practices
- Represent RGA externally on underwriting and claims innovation, digital transformation and emerging technologies
- Support business development through innovative client propositions and value-added solutions
- Build and lead a high-performing transformation and innovation function
- Develop regional capability in digital underwriting and claims, automation, analytics and innovation
- Foster creativity, continuous improvement and talent development through coaching and mentoring
Requirements
What you’ll need- Relevant qualification in insurance, risk, underwriting, claims, technology, business transformation or a related discipline required
- Significant experience within life and health insurance, reinsurance, underwriting, claims or related risk disciplines required
- Proven experience leading large-scale transformation, innovation or digital strategy programmes and delivering technology-enabled business change required
- Experience managing complex stakeholder environments across multiple markets or jurisdictions and influencing senior leadership teams required
- Strong understanding of underwriting and/or claims processes and emerging industry trends required
- Experience leading AI, automation, data analytics or digital underwriting initiatives preferred
- Experience working within a global or regional matrix organisation preferred
- Strategic thinking and innovation mindset required
- Leadership and stakeholder management required
- Translate emerging technologies into practical business solutions required
- Commercial awareness and client focus required
- Communication and presentation skills required
- Programme and change management expertise required
- Analytical, creative and solution-oriented problem solving required
- Balance innovation with governance, risk management and operational practicality required
- Project, programme or change management certification preferred
Benefits
Comp & perks- Gain valuable knowledge from and experience with diverse, caring colleagues around the world
- Respectful, welcoming environment that fosters individuality and encourages pioneering thought
- Vast, endless career potential
- AI-assisted preliminary screening with personalized job recommendations, automated interview scheduling, experience-based candidate evaluation, and real-time chatbot answers