International Director – Member Services

Relais & Châteaux

. Coordinate the work of 12 Delegation Directors located throughout the world .

Posted 10/2/2026full-timeRemoteLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong managerial skills in coordinating diverse teams across multiple countries, with a focus on the hospitality and restaurant industry. Bilingual in English and French, with a genuine interest in promoting member engagement and effective program deployment.

Highest-signal resume keywords

Managerial SkillsInterpersonal SkillsHospitality Industry KnowledgeBilingual in English and FrenchInternational Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team LeadershipRelationship DevelopmentSupport for Junior Profiles

Tools & Technologies

HR ToolsRecruitment WebsiteATS

Industry Keywords

Hospitality IndustryRestaurant IndustryLuxury SectorMember ServicesDelegation Coordination

About the role

Key responsibilities & impact

Coordinate the work of 12 Delegation Directors located throughout the world
Coordinate the 26-person Member Services team
Help members across the Association’s 20 geographic delegations
Deploy services and programs initiated by Headquarters
Prepare and implement local action plans decided within each delegation
Coordinate the Employer Brand team of 2 people
Ensure effective use of the Association’s HR tools, including the recruitment website and ATS
Promote the network to relevant schools and institutions capable of providing talent to members
Plan and organize the Association’s main member meetings throughout the year
Organize national and regional delegation meetings and business-specific meetings for chefs, sales teams, and human resources teams
Ensure proper execution of member meetings

Requirements

What you’ll need

Proven and solid managerial skills, including leading a team spread across many countries internationally
Experience managing experienced and autonomous profiles
Ability to support more junior profiles with strong potential
Strong interpersonal skills and ability to develop relationships with Association members across all countries
In-depth knowledge of the hospitality and restaurant industry
Genuine interest in the hospitality and restaurant sector
Understanding of the luxury sector of the hospitality and restaurant industry
International experience in several different countries is valued
Bilingual in English and French
An additional language such as Spanish, German, or Italian would be appreciated
Strong desire to travel

Benefits

Comp & perks

Employees can work remotely
Approximately 50% of the year travelling around the world
Opportunity to work with an international team across 20 geographic delegations
Exposure to Relais & Châteaux’s worldwide network of 580 hotels and restaurants
Relais & Châteaux member services and HR tools supporting professional development and recruitment