Account Manager – Commercial Lines

Relation Insurance Services

. Manage overall client relationships by providing strategic advice on coverage, risk management, and business needs .

Posted 11/4/2026full-timeSacramento • California • United StatesMid-LevelSenior💰 $53,000 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and providing strategic insurance advice, with a strong focus on commercial lines of coverage and risk management. Proficient in developing tailored insurance plans and facilitating claims processes while maintaining high account retention.

Highest-signal resume keywords

Property And Casualty LicenseAccount Management ExperienceAdvanced Commercial Lines KnowledgeBilingual (Spanish/English)Strong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Coverage AssessmentRisk ManagementPolicy ReviewClaims CoordinationQuotations PreparationLoss EvaluationFinancial Integrity MaintenanceProcess ImprovementMathematical SkillsInsurance Market Knowledge

Soft Skills

Excellent Communication SkillsPresentation SkillsClient Relationship ManagementProblem-Solving SkillsAnalytical Thinking

Tools & Technologies

Microsoft OfficeExcelWordProprietary AI SolutionsTeleconference/Webinar Tools

Certifications & Qualifications

Property And Casualty License

Industry Keywords

Insurance IndustryCommercial LinesClient ProposalsRisk AnalysisCoverage OptionsUnderwriting ProceduresAudit DiscrepanciesClaims SettlementsInsurance RatingsClient Retention

About the role

Key responsibilities & impact

Manage overall client relationships by providing strategic advice on coverage, risk management, and business needs
Serve as the main client contact, address inquiries, advise on coverage changes and contractual requirements, and educate clients on exclusions and exposures
Develop insurance plans tailored to client needs
Act as field underwriter and authorized representative of insurance carriers to assess and bind coverage
Manage renewal remarketing to support high account retention
Oversee client proposals, submissions, loss evaluations, risk analyses, quotations, and policies
Communicate billing and invoicing options
Prepare insurance summaries, schedules, binders, certificates, policies, endorsements, and related documents
Assist clients with first reports of claims and coordinate adjusters or claims team visits
Facilitate carrier responses to expedite claim settlements
Conduct policy reviews during renewals and audits, verify accuracy, and execute corrections
Communicate significant audit discrepancies and determine further action
Review cancellation requests and attempt to retain client accounts while maintaining financial integrity
Monitor industry developments, products, legislation, coverage options, and technology
Recommend process improvements
Identify and resolve complex client service issues
Adopt innovative technology, including proprietary AI solutions, in the service process
Perform other assigned projects, duties, and tasks

Requirements

What you’ll need

A Property and Casualty License from state of domicile is required and must be maintained
High school diploma or equivalent required
Four-year degree preferred
Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required
Bilingual (Spanish/English) a plus or a must in some locations
Strong analytical and mathematical skills
Strong PowerPoint and presentation skills for in-person and teleconference/webinar sessions
In-depth understanding of advanced commercial lines of coverage and ability to advise clients on complex insurance needs
Excellent written and verbal communication skills
Proficient in Microsoft Office, primarily Excel and Word
Computer literacy and ability to learn new software applications
Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures
Valid driver’s license
Ability to travel to client sites
Reliable source of transportation

Benefits

Comp & perks

Competitive pay
Family health and wellness programs
401K
Employee assistance programs
Paid time off
Paid holidays
Career advancement and development opportunities
Discretionary annual incentive program, subject to program rules and individual and organizational performance