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Account Manager – Commercial Lines
Relation Insurance Services. Manage the overall client relationship by providing strategic advice on coverage, risk management, and business needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and providing strategic insurance advice, with a strong focus on commercial lines of coverage and risk management. Proficient in analyzing complex insurance needs and facilitating effective communication with clients and carriers.
Highest-signal resume keywords
Property And Casualty LicenseAccount Management ExperienceCommercial Lines Of CoverageBilingual (Spanish/English)Strong Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Policy PreparationRisk AnalysisClaims CoordinationPolicy ReviewInsurance Market KnowledgeMathematical SkillsMicrosoft ExcelMicrosoft WordPresentation SkillsComputer Literacy
Soft Skills
Excellent Communication SkillsClient Relationship ManagementProblem-Solving SkillsProcess ImprovementTeam Collaboration
Tools & Technologies
Microsoft OfficeAI SolutionsTeleconference/Webinar Tools
Certifications & Qualifications
Property And Casualty License
Industry Keywords
Insurance IndustryRisk ManagementCoverage OptionsUnderwriting ProceduresAccount RetentionInsurance RatingsClient ProposalsAudit DiscrepanciesClaims SettlementsInsurance Products
About the role
Key responsibilities & impact- Manage the overall client relationship by providing strategic advice on coverage, risk management, and business needs
- Serve as the main client contact, address inquiries, advise on coverage changes and contractual requirements, and educate clients on policy exclusions and exposures
- Partner in developing insurance plans tailored to client needs
- Act as field underwriter and authorized representative of insurance carriers to assess and bind coverage
- Manage renewal remarketing to support high account retention rates
- Oversee client proposals, submissions, loss evaluations, risk analyses, quotations, and policies
- Communicate billing and invoicing options
- Prepare insurance summaries, schedules, binders, certificates, policies, endorsements, and related documents
- Assist clients with first reports of claims and coordinate adjusters or claims team visits
- Facilitate prompt carrier responses to expedite claim settlements
- Conduct policy reviews during renewals and audits, verify accuracy, and execute corrections
- Communicate significant audit discrepancies and determine further action
- Review cancellation requests and attempt to retain client accounts while maintaining financial integrity
- Stay informed about industry developments, products, legislation, coverage options, and technology
- Recommend process improvements
- Identify and resolve complex client service issues
- Adopt innovative technology, including proprietary AI solutions, in the service process
- Perform other assigned projects, duties, and tasks
Requirements
What you’ll need- A Property and Casualty License from state of domicile is required and must be maintained
- High school diploma or equivalent required
- Four-year degree preferred
- Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required
- Bilingual (Spanish/English) a plus or a must in some locations
- Strong analytical and mathematical skills
- Strong PowerPoint and presentation skills for in-person and teleconference/webinar sessions
- In-depth understanding of advanced commercial lines of coverage and ability to advise clients concerning complex insurance needs
- Excellent written and verbal communication skills
- Proficient in Microsoft Office, primarily Excel and Word
- Computer literacy and ability to learn new software applications
- Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures
- Valid driver's license
- Ability to travel to client sites
- Reliable source of transportation
Benefits
Comp & perks- Competitive pay
- Family health and wellness programs
- 401K
- Employee assistance programs
- Paid time off
- Paid holidays
- Career advancement and development opportunities
- Discretionary annual incentive program, subject to program rules and individual and organizational performance