Account Manager – Personal Lines

Relation Insurance Services

. Manage the overall client relationship by providing strategic advice on coverage, risk management and business needs .

Posted 11/9/2026full-timeFrederick • Maryland • United StatesMid-LevelSenior💰 $47,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within the insurance industry, providing strategic advice on coverage and risk management while ensuring compliance with contractual requirements. Proficient in developing tailored insurance plans and facilitating effective communication regarding claims and policy changes.

Highest-signal resume keywords

Property And Casualty LicenseAccount Management ExperienceBilingual (Spanish/English)Advanced Personal Lines KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ManagementInsurance UnderwritingClaims CoordinationPolicy ReviewAnalytical SkillsMathematical SkillsPresentation SkillsInsurance Market KnowledgeClient Proposal PreparationProcess Improvement

Soft Skills

Communication SkillsClient Relationship ManagementProblem SolvingAttention To DetailAdaptability

Tools & Technologies

Microsoft ExcelMicrosoft WordProprietary AI Solutions

Certifications & Qualifications

Property And Casualty License

Industry Keywords

Personal Lines CoverageInsurance ProductsInsurance RatingsClient RetentionAudit Discrepancies

About the role

Key responsibilities & impact

Manage the overall client relationship by providing strategic advice on coverage, risk management and business needs
Serve as the main point of contact for clients and address inquiries
Provide guidance on coverage changes and contractual requirements
Educate clients on policy exclusions and exposures
Develop insurance plans tailored to client needs
Act as field underwriter and authorized representative of insurance carriers to assess and bind coverage
Manage remarketing of renewals to ensure high account retention rates
Oversee preparation of client proposals, submissions, loss evaluations and risk analyses
Communicate billing and invoicing options
Prepare insurance summaries, schedules, binders, certificates, policies, endorsements and related documents
Assist clients with first reports of claims and coordinate with adjusters and claims team members
Facilitate prompt carrier responses to expedite claim settlements
Conduct policy reviews during renewals and audits and execute necessary corrections
Communicate significant audit discrepancies and determine further action
Review cancellation requests and attempt to retain client accounts
Stay informed about industry developments, products, legislation, coverage options and technology
Recommend process improvements
Identify and resolve complex client service issues
Adopt innovative technology, including proprietary AI solutions, into the service process
Perform other assigned projects, duties and tasks

Requirements

What you’ll need

A Property and Casualty License from state of domicile is required and must be maintained
High School Diploma or equivalent
Minimum 5 years account management experience in the insurance industry with a focus on personal lines of coverage
Bilingual (Spanish/English) is a plus or a must in some locations
Strong analytical and mathematical skills
Strong PowerPoint and presentation skills
In-depth understanding of advanced personal lines of coverage
Excellent written and verbal communications skills
Proficient in Microsoft Office, primarily Excel and Word
Must be computer literate with the ability to learn new software applications
Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures
Must have a valid driver’s license
Ability to travel to client sites
Reliable source of transportation

Benefits

Comp & perks

Competitive pay
Family health and wellness programs
401K
Employee assistance programs
Paid time off
Paid holidays
Career advancement and development opportunities
Discretionary annual incentive program eligibility, subject to program rules and individual and organizational performance