Director – Personal Lines

Relation Insurance Services

. Drive the overall strategic vision and growth of the assigned Regional Personal Lines department .

Posted 10/6/2026full-timeUnited StatesLead💰 $86,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Personal Lines account management, strategic planning, and team leadership within the insurance industry. Proficient in optimizing service delivery and ensuring compliance with insurance regulations while fostering strong relationships with clients and stakeholders.

Highest-signal resume keywords

Personal Lines Account ManagementProperty and Casualty LicenseLeadership and Team ManagementAdvanced Knowledge of Insurance MarketsExperience with EPIC and AMS360

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementStrategic PlanningPerformance Metrics AnalysisWorkflow DevelopmentInsurance Ratings and Underwriting ProceduresMathematical SkillsMicrosoft ExcelMicrosoft WordPresentation SkillsComputer Literacy

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationNegotiation SkillsProblem-Solving SkillsTime Management

Tools & Technologies

EPICAMS360Microsoft OfficeAI Solutions

Certifications & Qualifications

Property and Casualty LicenseAAIARMCICCPCUCEBSGBARHUREBC

Industry Keywords

Personal Lines CoverageInsurance RegulationsClient RetentionRevenue GrowthRisk MitigationService Delivery OptimizationInsurance ProductsInsurance ServicesStakeholder RelationshipsMarket Coordination

About the role

Key responsibilities & impact

Drive the overall strategic vision and growth of the assigned Regional Personal Lines department
Set long-term strategies and align departmental goals with company objectives
Oversee the Personal Lines Department Manager
Make high-level decisions on resource allocation, innovation, and partnerships
Cultivate relationships with senior leadership, carriers, major clients, and other stakeholders
Lead and mentor the Personal Lines service team
Participate in strategic planning and contribute to Personal Lines business growth
Develop department strategies, goals, and objectives
Collaborate with sales, underwriting, and other departments
Develop and implement workflows and processes to optimize service delivery
Ensure high-quality client service by training the service team and resolving issues
Monitor and analyze department performance metrics
Maintain relationships with internal and external decision makers
Act as primary point of contact for market coordinators with the Regional and National Broking Team
Report on departmental performance, including client retention, revenue growth, and employee productivity
Ensure compliance with insurance regulations, company policies, and industry standards
Identify and mitigate departmental risk
Adopt innovative technology, including proprietary AI solutions, into service processes
Perform other assigned projects, duties, and tasks

Requirements

What you’ll need

High school diploma or equivalent required
Four year degree preferred
A Property and Casualty License from state of domicile is required and must be maintained
Minimum 12 years’ account management experience in the insurance industry with a focus on Personal lines of coverage is required
Experience using EPIC and AMS360 strongly preferred
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)
Demonstrated leadership and team management skills
Strong analytical and mathematical skills
Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions
In-depth understanding of advanced Personal lines of coverage
Excellent written and verbal communications skills
Proficient skills in Microsoft Office, primarily Excel and Word
Computer literacy with the ability to learn new software applications
Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures
Demonstrated ability to think ahead and plan over a 1–2-year timeframe
Ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives
Ability to evaluate and make decisions, recognize potential conflicts and observe appropriate precautions
Ability to function effectively under tight time constraints, meet strict deadlines, prioritize, and handle multiple tasks
Must have a valid driver’s license, the ability to travel and a reliable source of transportation

Benefits

Comp & perks

Competitive pay
Family health and wellness programs
401K
Employee assistance programs
Paid time off
Paid holidays
Career advancement and development opportunities
Discretionary annual incentive program, subject to program rules and individual and organizational performance