Vice President – Operations

Relation Insurance Services

. Lead operational strategy and execution for the assigned region in partnership with Regional Leadership and Shared Services .

Posted 10/15/2026full-timeRosemont • Illinois • United StatesLead💰 $129,000 - $226,000 per yearWebsite

About the role

Key responsibilities & impact

Lead operational strategy and execution for the assigned region in partnership with Regional Leadership and Shared Services
Oversee operational processes, controls, service delivery, performance reporting, and team effectiveness
Develop and execute regional operational strategies aligned with Relation’s business objectives
Implement operational risk management practices and maintain regulatory compliance
Optimize operating processes, controls, service delivery, and reporting practices
Provide strategic direction across regional functions including loss control, claims, client service, and policy and plan administration
Establish and achieve regional financial and operational objectives with Finance and Regional Leaders
Establish analytical frameworks, KPIs, and financial and operational metrics
Monitor performance, identify root causes and improvement opportunities, and implement solutions
Lead regional change initiatives and support adoption of new processes, systems, structures, and expectations
Communicate priorities, decisions, performance expectations, and dependencies across the region
Promote continuous improvement, standardize effective practices, reduce manual work, and scale successful solutions
Build, lead, and develop a high-performing operations team
Drive client service excellence through service standards and client satisfaction strategies
Support growth strategies by ensuring operational capacity, service readiness, and scalable processes
Monitor industry trends, market conditions, regulatory developments, and emerging technologies
Support acquisition integration and operational transitions of acquired offices
Use technology, automation, and proprietary artificial intelligence tools to improve efficiency, analysis, decision-making, documentation, and service delivery
Perform special projects and other assigned duties

Requirements

What you’ll need

Four-year degree in Business Administration, Operations Management, Finance, or a related field
High school diploma or equivalent required
Minimum 15 years of progressive experience in insurance operations
Significant experience leading complex operational functions, teams, and cross-functional initiatives
Experience leading operations across multiple offices, regions, or lines of business
Experience supporting acquisitions, operational integrations, or enterprise transformation initiatives
Advanced insurance designation such as CPCU, CIC, CRM, ARM, AIS, AFIS, CISR, or another relevant professional designation preferred
Insurance brokerage experience required
Strong understanding of insurance brokerage operations, including client service delivery, claims, policy administration, operational controls, and regulatory requirements
Demonstrated success developing and executing operational strategies that improve growth, profitability, efficiency, and service delivery
Proven ability to lead and develop teams, influence cross-functional partners, and drive accountability for results
Strong problem-solving and decision-making capabilities
Strong analytical capabilities, including translating operational and financial data into actionable business recommendations
Excellent written and verbal communication and relationship-building skills
In-depth knowledge of applicable industry regulations, compliance requirements, and operational best practices
Ability to lead through change, manage competing priorities, and deliver results in a dynamic, multi-location environment
Proficient skills in Microsoft Office and related business technology platforms
Must be computer literate and able to learn new software applications and proprietary AI tools
Ability to travel based on business need

Benefits

Comp & perks

Competitive pay
Family health and wellness programs
401K
Employee assistance programs
Paid time off
Paid holidays
Career advancement and development opportunities
Discretionary annual incentive program, subject to program rules and individual and organizational performance