Technical Writer

Reli Group

. Write and maintain standard operating procedures, step-by-step how-to guides, web development user guides, help documentation, and FAQs .

Posted 10/8/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical writing and documentation, with a strong ability to analyze web usage and survey data to produce actionable insights. Proficient in creating user-friendly guides and maintaining organized content libraries while ensuring compliance with accessibility standards.

Highest-signal resume keywords

Technical WritingAdobe Creative CloudDigital Signage SoftwareWeb AnalyticsAccessibility Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent OrganizationData AnalysisDashboard DevelopmentUser Experience PrinciplesRequirements GatheringEditingDocument ReviewProcess Diagram SoftwareSurvey Development

Soft Skills

CommunicationCollaborationTime ManagementAttention to DetailProblem Solving

Tools & Technologies

Adobe AcrobatAdobe PhotoshopAdobe InDesignAdobe IllustratorAEMMagicInfoMicrosoft WordMicrosoft ExcelSharePoint OnlineSiteImprove

Certifications & Qualifications

DHS or TSA Public Trust Clearance

Industry Keywords

Standard Operating ProceduresUser GuidesHelp DocumentationProcess WalkthroughsInformation ArchitectureUsability TestingContent Library ManagementFeedback CollectionSearch TerminologyAccessibility Guidance

Tech Stack

Tools & technologies

AEMCloud

About the role

Key responsibilities & impact

Write and maintain standard operating procedures, step-by-step how-to guides, web development user guides, help documentation, and FAQs
Conduct process walkthroughs with subject-matter experts, capture requirements, and convert workflows into clear instructions and process diagrams
Manage drafts through review, revision, and approval
Maintain an organized procedure library
Review content categories, titles, naming conventions, and search terms
Recommend improvements to navigation and information architecture
Identify duplicate or outdated content
Create and maintain the TSA PreCheck signage and marketing-materials library
Build an interactive toolkit to help users find resources, coordinating with the technical team
Track web and application usage across SharePoint Online and TSA.gov
Analyze usage and search data from SiteImprove, Search, and Google Analytics
Design, build, and deliver an analytics dashboard
Coordinate data access, implementation, and validation with technical staff and stakeholders
Produce monthly analytics and user-feedback reports
Produce quarterly web usage and search reports
Analyze raw customer satisfaction data monthly
Categorize responses by theme and sentiment and prepare summaries with actionable recommendations
Help refine surveys and feedback collection
Review documents, application forms, and web content for accuracy, clarity, consistency, usability, and accessibility
Test Microsoft Office and PDF documents and forms against applicable Section 508 requirements using prescribed DHS methods
Coordinate reviewer feedback, track deadlines and dependencies, communicate status, and raise unresolved review delays
Support usability testing, asset organization, and communications-product reviews as project needs arise

Requirements

What you’ll need

At least five years of relevant experience, including technical writing and documentation
Intermediate experience with Adobe Creative Cloud applications: Acrobat, Photoshop, InDesign, and Illustrator
Experience with digital signage software: AEM and MagicInfo
Excellent writing, editing, and communication skills
Ability to translate complex information into audience-appropriate instructions
Experience gathering requirements from subject-matter experts and stakeholders
Experience validating information and managing structured review and revision cycles
Awareness of user interface and user experience principles
Ability to organize content through clear categories, naming conventions, and search terminology
Ability to analyze web usage and survey data
Ability to classify feedback by theme and sentiment
Ability to develop dashboards, reports, and recommendations
Ability to apply accessibility guidance and test documents using established methods
Proficiency with word-processing and spreadsheet tools
Familiarity with Microsoft Word, Excel, SharePoint Online, web analytics and dashboard tools, task-tracking tools, and process-diagram software
Ability to manage concurrent assignments, maintain organized source and review files, meet agreed deadlines, and collaborate effectively with government and contractor teams
Must be authorized to work in the US
Current or recent DHS or TSA Public Trust clearance (aka suitability determination)
Must be able to obtain and hold a TSA Public Trust clearance (aka suitability determination)

Benefits

Comp & perks

Additional employee benefits package (details provided via employer benefits link)
Equal Employment Opportunity / Affirmative Action employer
HUBZone candidates encouraged to apply