Vice President of Client Success

Reliant Health Partners

. Build and lead the Onboarding and Client Success functions .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading Client Success and Onboarding functions, with a focus on developing high-performing teams, implementing scalable workflows, and utilizing KPIs to drive performance and client satisfaction in the healthcare sector.

Highest-signal resume keywords

Client Success LeadershipHealthcare ExperienceKPI Framework DevelopmentTeam AccountabilityProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Function DevelopmentClient Relationship ManagementWorkflow DocumentationPerformance ImprovementCost Containment Strategies

Soft Skills

Clear CommunicationExecutive PresenceTeam AlignmentIssue ResolutionBusiness Acumen

Industry Keywords

Healthcare LeadershipClient Health ManagementSelf-Insured EmployersPayersBrokers

About the role

Key responsibilities & impact

Build and lead the Onboarding and Client Success functions
Build a high-performing Client Success team with clear roles, accountability, and scalable capabilities
Build the Onboarding function and translate signed agreements into implementation requirements
Validate scope and expectations across teams and ensure go-live delivery matches what was sold
Coordinate client inquiries, reporting, insights, cross-functional follow-through, and timely issue resolution
Build product knowledge to set accurate client expectations and align needs with appropriate solutions
Create and document scalable workflows, service standards, ownership, escalation paths, and operating routines
Define and use KPIs to manage team performance, client health, service responsiveness, retention risk, and corrective action
Use client feedback and performance trends to improve onboarding, service responsiveness, retention, and team effectiveness
Hand qualified growth opportunities to Strategic Account Sales Expansion

Requirements

What you’ll need

10+ years in client success, account management, or related healthcare leadership roles
Healthcare experience required
Cost containment experience and work with self-insured employers, payers, or brokers preferred
Ability to master complex products and services and translate functionality and limitations for clients
Ability to hold internal teams accountable for delivering against contracted scope and expectations
Experience building client-facing teams, operating models, documented workflows, and KPI frameworks from the ground up
Experience in rapid change, performance improvement, organizational and talent development, process building, and timely issue resolution
Strong business acumen connecting client priorities with operational, financial, and growth outcomes
Executive presence and clear communication with senior clients, internal leaders, and cross-functional partners
Ability to build alignment and accountability across teams

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)