Associate Business Consultant, Customer Communications

RELX

. Lead complex communication and change initiatives across a matrixed organization .

Posted 10/7/2026full-timeAlpharetta • Florida • United StatesJuniorMid-Level💰 $78,800 - $131,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex communication initiatives and managing multiple projects within a matrixed organization. Proficient in utilizing project management tools and AI-driven insights to enhance communication effectiveness and stakeholder engagement.

Highest-signal resume keywords

Project ManagementStakeholder ManagementAI-Enabled CommunicationLean Six Sigma CertificationMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementPortfolio ManagementRisk ManagementDependency ManagementScenario PlanningAI Governance FrameworksCommunication Asset DevelopmentData Privacy StandardsSentiment ScoringChange Management

Soft Skills

Exceptional CommunicationNegotiation SkillsInterpersonal SkillsInfluencing StakeholdersCollaboration

Tools & Technologies

Project Management ToolsAdaptiveWorkAI Automation ToolsMicrosoft Office Applications

Certifications & Qualifications

Lean Six Sigma Green BeltLean Six Sigma Black BeltPMI Certification

Industry Keywords

Matrixed OrganizationChange InitiativesCustomer JourneysCommunication GovernanceCompliance Standards

About the role

Key responsibilities & impact

Lead complex communication and change initiatives across a matrixed organization
Manage multiple concurrent communication projects and workstreams using project management best practices
Coordinate and facilitate project meetings and negotiate resource needs
Track project effort through project management tools
Plan and deliver multifaceted communications for change events across stakeholder audiences
Orchestrate AI-enabled, multi-channel customer communications and customer journeys
Collaborate with cross-functional teams and represent the Communications Center of Excellence on project teams
Develop communication assets for different audiences and channels
Enforce communication governance, quality, compliance, and data privacy standards
Use data, sentiment scoring, readiness indicators, and AI governance frameworks to improve communication effectiveness and adoption

Requirements

What you’ll need

Equivalent professional experience or relevant education and experience
Experience in project or program management, including execution of complex initiatives
Strong project and portfolio management capabilities, including scheduling, risk management, dependency management, scenario planning, and use of AI-generated insights
Proficiency with project management tools and Microsoft Office applications
AdaptiveWork experience preferred
Lean Six Sigma (Green or Black Belt) and/or PMI certification preferred
Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization
Exceptional communication, stakeholder management, negotiation, and interpersonal skills
Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs

Benefits

Comp & perks

Annual incentive bonus
Country-specific benefits
Accessible hiring process and accommodation support