Associate Business Consultant, Customer Communications

RELX

. Lead complex communication and change initiatives across a matrixed organization .

Posted 10/7/2026full-timeAlpharetta • Florida • United StatesJuniorMid-Level💰 $78,800 - $131,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex communication initiatives and managing multiple projects within a matrixed organization, utilizing project management best practices and AI-driven insights to enhance communication effectiveness and stakeholder engagement.

Highest-signal resume keywords

Project ManagementStakeholder ManagementAI-Enabled CommunicationLean Six Sigma CertificationMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementProgram ManagementRisk ManagementDependency ManagementScenario PlanningAI Governance FrameworksData Privacy ComplianceCommunication Asset DevelopmentSentiment ScoringChange Management

Soft Skills

Exceptional CommunicationNegotiation SkillsInterpersonal SkillsInfluencing StakeholdersCollaboration

Tools & Technologies

Project Management ToolsMicrosoft Office ApplicationsAI Automation ToolsAdaptiveWork

Certifications & Qualifications

Lean Six Sigma Green BeltLean Six Sigma Black BeltPMI Certification

Industry Keywords

Matrixed OrganizationCommunication GovernanceCustomer JourneysChange EventsCross-Functional Teams

About the role

Key responsibilities & impact

Lead complex communication and change initiatives across a matrixed organization
Manage multiple concurrent communication projects and workstreams using project management best practices
Coordinate project meetings, negotiate resource needs, and track project effort
Plan and deliver multifaceted communications for change events across stakeholder audiences and channels
Orchestrate AI-enabled, multi-channel customer communications and oversee customer journeys across touchpoints
Collaborate with cross-functional teams and represent the Communications Center of Excellence on project teams
Develop communication assets for varied audiences and channels
Enforce communication governance and compliance with quality, compliance, and data privacy requirements
Use data, sentiment scoring, readiness indicators, and AI governance frameworks to improve communication effectiveness and adoption

Requirements

What you’ll need

Equivalent professional experience or relevant education and experience
Experience in project or program management, including execution of complex initiatives
Strong project and portfolio management capabilities, including scheduling, risk management, dependency management, scenario planning, and use of AI-generated insights
Proficiency with project management tools and Microsoft Office applications
Experience presenting to executive audiences and influencing stakeholders across a highly matrixed organization
Exceptional communication, stakeholder management, negotiation, and interpersonal skills
Experience applying AI and automation tools to communications, content, or project management workflows, including prompt development and quality review of AI outputs
AdaptiveWork experience preferred
Lean Six Sigma (Green or Black Belt) and/or PMI certification preferred

Benefits

Comp & perks

Annual incentive bonus
Country-specific benefits
Accommodation or adjustment support for applicants with disabilities or other needs