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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in gathering and analyzing business requirements, facilitating stakeholder engagement, and supporting Salesforce CRM projects. Proficient in Agile methodologies and process documentation to drive business value and process improvements.
Highest-signal resume keywords
Business Analyst ExperienceSalesforce CRM ExpertiseAgile MethodologiesStakeholder ManagementRequirements Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisRequirements GatheringUser Story CreationAcceptance Criteria DevelopmentProcess Mapping
Soft Skills
Communication SkillsFacilitation SkillsCollaboration Skills
Tools & Technologies
SalesforceAgile Frameworks
Certifications & Qualifications
ISEB Business Analyst Certification
Industry Keywords
Stakeholder EngagementProcess ImprovementUser Acceptance TestingBusiness Documentation
About the role
Key responsibilities & impact- Partner with Business Units to support technology projects that deliver business value and align with organizational objectives
- Gather, analyze, and document business and functional requirements
- Facilitate stakeholder workshops, interviews, and requirements elicitation sessions
- Create user stories, acceptance criteria, process maps, and business documentation
- Document and analyze current ("as-is") and future ("to-be") business processes
- Identify process improvements, business gaps, and solution opportunities
- Support Salesforce-related projects, enhancements, testing, and user acceptance activities
- Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle
- Support solution evaluation, testing, and implementation activities
Requirements
What you’ll need- 1+ years of Business Analyst experience within an IT environment
- Bachelor's degree in a relevant discipline or equivalent experience
- Hands-on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement
- Experience working in Agile environments using Scrum, Kanban, or similar methodologies
- Strong stakeholder management, communication, and facilitation skills
- Experience documenting business and functional requirements
- ISEB Business Analyst certification or equivalent preferred
- Experience supporting Salesforce implementations or enhancement projects preferred
Benefits
Comp & perks- Comprehensive, multi-carrier medical, dental and vision benefits
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short- and Long-Term Disability insurance
- Life and Accidental Death Insurance
- Critical Illness insurance
- Hospital Indemnity
- Bonding and family care leaves
- Adoption and surrogacy benefits
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Commuter Spending Account
- Annual Paid Time Off
- Up to two days of paid leave each to participate in Employee Resource Groups
- Up to two days of paid leave each to volunteer with a charity of choice