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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex EHR implementation projects, ensuring effective client engagement and adoption through strong project management and communication skills. Possesses a clinical background that enhances understanding of healthcare workflows and technical integration requirements.
Highest-signal resume keywords
EHR Implementation ExperienceProject Management SkillsCustomer Engagement/ServiceClinical BackgroundTechnical Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationTechnical EHR IntegrationProject ManagementProblem-SolvingWorkflow Analysis
Soft Skills
Effective CommunicationStakeholder ManagementTraining and Support
Tools & Technologies
EpicOracle/CernerAllscripts
Certifications & Qualifications
Project Management Professional (PMP)
Industry Keywords
Clinical SolutionsHealthcareSaaSPatient CareConsulting Support
Tech Stack
Tools & technologiesOraclePMP
About the role
Key responsibilities & impact- Lead end-to-end implementation of Elsevier's Clinical Solutions products from kickoff through go-live and adoption
- Establish and manage project plans, milestones, and timelines across multiple concurrent, high-visibility implementations
- Serve as a subject matter expert on product functionality, access methods, workflows, technical integration requirements, and troubleshooting
- Provide virtual and on-site training and consultative support to maximize client adoption and value
- Maintain responsive, transparent, and authentic customer communication
- Manage client expectations and communicate project status, risks, and resolutions to stakeholders
- Serve as the primary contact and escalation path for key implementation stakeholders, including leadership, IT counterparts, and executive sponsors
- Partner with Product, Technology, and Subject Matter Experts to scope requirements and resolve technical and workflow challenges
- Collaborate with Customer Success leadership to identify recurring risks and process gaps and drive improvements to methodology, tools, and training
Requirements
What you’ll need- Clinical background and experience providing direct patient care or hospital/health system experience (Registered Nurse or similar)
- 5+ years of experience in implementation, technical EHR integration, customer engagement/service, and/or consulting support, ideally within EHR-integrated healthcare and/or SaaS environments
- Proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live
- Strong project management skills across cross-functional initiatives
- Effective problem-solving ability within a matrix organization
- Excellent verbal and written communication skills, including experience presenting to senior stakeholders
- Ability to travel to customer sites as required, up to 20% of the time
- Bachelor's degree or equivalent experience
- Preferred: EHR implementation/informatics experience with Epic, Oracle/Cerner, Allscripts, etc.
- Preferred: Project Management Professional (PMP) certification
- Preferred: AI fluency, knowledge, and experience
Benefits
Comp & perks- Annual incentive bonus eligibility
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Flexible working hours
- Country-specific benefits
- Reasonable accommodation and adjustment support during hiring