Customer Insights, Analytics Intern

RELX

. Support Voice of Customer programs by contributing to surveys, customer-feedback channels, and customer-listening activities.

Posted 11/3/2026full-timeAlpharetta • United StatesEntry Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills in customer experience and Voice of Customer programs, with the ability to summarize findings and communicate insights effectively. Proficient in data analysis, survey creation, and process improvement, while collaborating across multiple business functions.

Highest-signal resume keywords

Customer Experience AnalysisVoice Of Customer ProgramsData AnalysisSurvey CreationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Feedback AnalysisTrend IdentificationReport PreparationQualitative Analysis

Soft Skills

Organizational SkillsProblem-Solving SkillsCollaborationCommunication Skills

Tools & Technologies

ExcelPowerPointQualtricsMedalliaSurveyMonkeyPower BITableau

Industry Keywords

Customer ExperienceVoice Of CustomerMarket ResearchBehavioral ResearchBusiness Intelligence

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support Voice of Customer programs by contributing to surveys, customer-feedback channels, and customer-listening activities.
Organize and analyze customer feedback to identify recurring themes, emerging trends, satisfaction drivers, and potential customer pain points.
Analyze CSAT, Voice of Customer surveys, and qualitative customer-experience data to identify patterns and improvement opportunities.
Prepare trend summaries, reports, recommendations, and presentations communicating customer insights and potential customer and business impacts.
Support survey creation, testing, quality assurance, response monitoring, process documentation, and recommendations for improving feedback collection.
Maintain action-tracking information, monitor follow-up activity across stakeholder groups, and document completed improvements and unresolved issues.
Explore improvements to Voice of Customer processes through automation, reporting enhancements, AI-assisted analysis, and research into customer-experience practices.
Complete defined internship deliverables, including customer-feedback summaries, theme and trend analyses, survey-performance analysis, action-tracking updates, and a final presentation with recommendations.

Requirements

What you’ll need

Currently pursuing a bachelor’s degree in Business Administration, Customer Experience, Marketing, Communications, Analytics, Market Research, or a related field, with an expected graduation date of May 2028.
Coursework, academic projects, volunteer activities, or professional experience related to customer experience, Voice of Customer, survey or market research, data analysis, business intelligence, process improvement, behavioral research, or a related area.
Working knowledge of Excel and PowerPoint, including organizing information, conducting basic analysis, creating clear visuals, and preparing concise reports or presentations.
Ability to review quantitative and qualitative information, identify themes and trends, and recognize opportunities for improvement.
Ability to summarize findings and communicate insights clearly in formats appropriate for the audience.
Ability to collaborate with colleagues and business partners, incorporate feedback, document progress, and contribute across multiple business functions.
Organizational and problem-solving skills, with the ability to produce accurate work, prioritize activities, and meet deadlines.
Familiarity with, or an interest in learning, survey, customer-feedback, or reporting tools is welcome but not required. Examples include Qualtrics, Medallia, SurveyMonkey, Power BI, and Tableau.
Interest in automation, AI-assisted analysis, customer behavior, customer experience, and business outcomes is welcome.

Benefits

Comp & perks

This position is not eligible for benefits.