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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong data management and manipulation skills, with proficiency in advanced Excel and Power BI for handling large datasets. Capable of implementing survey changes and performing quality control checks while collaborating effectively with team members.
Highest-signal resume keywords
Data ManagementAdvanced ExcelPower BIForsta Survey PlatformSurvey Research
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManipulationQuality ControlData AnalyticsCustomer InsightsHTMLCSSJavaScriptPython
Soft Skills
Attention To DetailIndependent WorkOral CommunicationWritten Communication
Tools & Technologies
ForstaPower BIExcel
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer Feedback ProgramNPS ProgramMarket Research
Tech Stack
Tools & technologiesJavaScriptPython
About the role
Key responsibilities & impact- Support data management across the LexisNexis Risk Solutions customer feedback program and global NPS program
- Clean data files accurately in Excel and upload/download files from various business systems
- Implement changes to existing customer surveys in the Forsta survey platform
- Support maintenance of Power BI dashboards for customer metrics
- Monitor automated data feeds for surveys and operational data
- Perform quality control checks across the program
- Collaborate with US-based team members to define project requirements, timelines, and outcomes
- Provide accurate status reporting to supervisors and management
Requirements
What you’ll need- Strong data management and manipulation skills, including advanced Excel and/or database management
- Comfort transforming large data files
- Hands-on experience with Power BI and large or complex datasets
- 2–3 years of relevant work experience
- Very high attention to detail
- Ability to work independently with little supervision
- Willingness to learn new technology platforms, including Forsta
- Bachelor’s degree required
- Strong oral and written skills in English
- Willingness to work in a US Eastern Time schedule (8:00 AM – 4:00 PM ET)
- Experience with survey research, market research, data analytics, or customer insights
- Experience with the Forsta survey platform strongly preferred
- Knowledge of HTML, CSS, JavaScript, Python, or another coding or scripting language
Benefits
Comp & perks- Country specific benefits
- Fair and accessible hiring process accommodations