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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in research analytics and scholarly publishing, with a strong ability to provide consultative support and advanced product guidance. Proficient in translating customer needs into actionable insights while maintaining knowledge of analytical products and AI developments.
Highest-signal resume keywords
Research AnalyticsSciValScopusCustomer EngagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisInformation ScienceAnalytical ProductsGenerative AIResearch Evaluation
Soft Skills
Strong CommunicationPresentation SkillsCuriosityCollaboration
Tools & Technologies
Gainsight
Industry Keywords
Scholarly PublishingCustomer SuccessMarket InsightsAccount GrowthCustomer Retention
About the role
Key responsibilities & impact- Partner with Customer Success Managers, Sales, SEMs, and regional teams to identify customers who would benefit from specialist support
- Provide consultative support to help customers understand priorities, interpret research data and indicators, and apply Elsevier solutions within institutional workflows
- Support adoption and advanced use of analytical products such as SciVal and Scopus
- Act as a trusted advisor, translating customer needs into practical use cases, recommendations, and measurable outcomes
- Provide advanced product guidance, consultation, and training
- Assist with complex customer needs or escalations
- Contribute to customer engagement, value realization, retention, renewal, and account growth
- Maintain knowledge of Elsevier analytical and AI capabilities, Generative AI developments, research evaluation, and the scholarly publishing ecosystem
- Share customer feedback and market insights across Product, Sales, Marketing, Customer Success, Support, and Customer Education
- Identify recurring customer needs, market trends, and adoption barriers to support product and customer experience improvements
- Maintain visibility of customer priorities, SME activities, and outcomes through systems such as Gainsight
Requirements
What you’ll need- Experience or knowledge in research analytics, scholarly publishing, information science, data analysis, or a related area
- Comfortable working with research data and analytical products
- Experience with SciVal, Scopus, or similar solutions is an advantage
- Strong communication, presentation, and stakeholder-management skills
- Analytical and curious
- Comfortable working independently while collaborating across different teams
- Interest in AI and Generative AI and their application to research and analytics
- Strong English communication skills
- Japanese language skills strongly preferred
- Bachelor's degree or equivalent relevant experience is preferred
- Further academic or professional experience is an advantage
Benefits
Comp & perks- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country-specific benefits
- Accommodation or adjustment support during the hiring process